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“New beds, please!”

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Hilton Garden Inn Yuma Pivot Point
Ranked #3 of 33 Hotels in Yuma
Certificate of Excellence
Reviewed 28 May 2013

This is nice property-a little overpriced as most Hiltons are-but nice. River views in about half the rooms (for @ $1.00 more, go figure). We found the restaurant menu limited and a little pricey. Also, this must be the only property in Yuma that doesn't have a happy hour in the evening and at least some semblance of a free breakfast. Our biggest problem was the imitation sleep number beds. We stayed two nights a week apart and got lucky the first night. The second night it was like sleeping on a bed of rocks and nothing we did changed it. This'll do us until these things are gone.

Room Tip: Watching all the people swimming in the river is interesting.
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  • Stayed: May 2013, travelled with family
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1  Thank Endean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff H, General Manager at Hilton Garden Inn Yuma Pivot Point, responded to this reviewResponded 30 May 2013

Dear Endean from Scottsdale AZ,

Thank you for your recent stay with us in Yuma, AZ, and thank you for taking the time to make comments on our Trip Advisor page. Our mission is to provide you with excellent and comfortable accommodations at a very high level of guest service. Thank you for the feedback, especially about the restaurant menu and our prices. I am sorry that you found our breakfast prices to be too high, and our beds too hard. I also wanted to let you know that our pricing is the same for river facing or city facing rooms. Make sure you ask for a river facing room the next time you visit us. Also, we do have a great Happy Hour with reduced drinks and complimentary appetizers served every Monday through Friday from 4pm to 7pm. Thank you again for your patronage, and we look forward to your return visits here at the Hilton Garden Inn - Yuma.

Sincerely yours,

Jeff Hirsch
General Manager
Hilton Garden Inn & Pivot Point Conference Center
Yuma AZ

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583 - 589 of 777 reviews

Reviewed 28 May 2013

Clean, clean, clean...first off the entire facility was super clean and smelled good. When asked about local restaurants and attractions, the staff was very friendly and helpful. Our room was on the smaller side, but adequate. The bed was great with nice linens. Cookies...how nice it was to have a sweet treat on the house. The location was excellent for us. We enjoyed the proximity of "old town" Yuma. The old train engine was cool. I would have given a rating of 5 if not for one thing. The price of breakfast at the in house restaurant was pretty high (in our opinion). We ate at a restaurant nearby and paid for two meals what it would have been for one at the hotel. It did look good, but $12.00+ per person for breakfast was not in our budget. Overall it was pretty good. We have stayed in at least five other hotels/motels in Yuma. From now on this is where I will try to stay.

  • Stayed: May 2013, travelled as a couple
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Thank amyinaz2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff H, General Manager at Hilton Garden Inn Yuma Pivot Point, responded to this reviewResponded 30 May 2013

Dear amyinaz2009 from Arizona,

Thank you for your recent stay with us in Yuma, AZ, and thank you for taking the time to make comments on our Trip Advisor page. Our mission is to provide you with excellent and comfortable accommodations at a very high level of guest service. Thank you for the positive comments about the hotel, our comfortable rooms, good food, excellent staff and great service. I am sorry that you found our breakfast prices to be too high. Thank you again for your patronage, and we look forward to your return visits here at the Hilton Garden Inn - Yuma.

Sincerely yours,

Jeff Hirsch
General Manager
Hilton Garden Inn & Pivot Point Conference Center
Yuma AZ

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2013

Overall my stay was pretty average. Rooms were good, clean, and comfortable. My only complaint is that charge $5 for continental breakfast or you can order off the menu for $12. Stayed for business and most hotels do not charge so I was surprised. Now their front desk help was top notch,
very friendly and helpful.

  • Stayed: May 2013
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Thank spacewrangler_uw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff H, General Manager at Hilton Garden Inn Yuma Pivot Point, responded to this reviewResponded 30 May 2013

Dear spacewrangler_uw from Gilbert AZ.

Thank you for your recent stay with us in Yuma, AZ, and thank you for taking the time to make comments on our Trip Advisor page. Also, thank you for choosing us for your business travel. Our mission is to provide you with excellent and comfortable accommodations at a very high level of guest service. Thank you for the positive comments about the hotel, our excellent staff and great service. I am sorry that you were disappointed by our breakfast selections. Thank you again for your patronage, and we look forward to hosting your group again here at the Hilton Garden Inn - Yuma.

Sincerely yours,

Jeff Hirsch
General Manager
Hilton Garden Inn & Pivot Point Conference Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2013

first off tip of the day on this place,,ask for a bottom floor faceing the parking lot,, youll get high ceilings and 2 doors one leading out to a nice patio with 2 chairs and table... place is all about service, so ask away for what ever you might need, the food is ok , i had hash browns and eggs and it wasnt cooked,, well every came to my table to say sorry,,over and beyond,, the best hotel in yuma,,, i should know i live there, oh why were we there i night get away from the kids.

Room Tip: bottom floor,,,,,,,,,faceing parking lot..
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  • Stayed: May 2013, travelled as a couple
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1  Thank yumabrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff H, General Manager at Hilton Garden Inn Yuma Pivot Point, responded to this reviewResponded 30 May 2013

Dear Yumabrad,

Thank you for the positive comments about the hotel and our great staff. I am sorry about the breakfast, but am happy to hear that our staff made it up to you. Please tell others in Yuma about us. The next time you stay with us, please bring your kids with you.
Thanks again,
Kind Regards,

Jeff Hirsch
General Manager

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Reviewed 7 May 2013

As a business traveler, I'm on the road every month for a week at a time. This Hilton Garden Inn in the best one I've ever stayed at. The service and customer attention is first class. I now compare all the other hotels to this one and wonder why they can't provide the same outstanding service. The fitness center is prefect for me as it allows a full workout. Location is great and parking is never a problem

  • Stayed: May 2013, travelled on business
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Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff H, General Manager at Hilton Garden Inn Yuma Pivot Point, responded to this reviewResponded 9 May 2013

Dear Yuma Brad,

Thank you for the great comments about the hotel and our team. I am sorry to hear your breakfast was not to your 100% satisfaction, but am pleased that our team members took care of you and that you were able to have a nice time away from your children. Thank you again, please join us again in the future, and tell your out of town friends and family about us.

Sincerely yours,

Jeff Hirsch
General Manager

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Reviewed 7 May 2013

For our business function, the Hilton Garden Inn in Yuma was the perfect location for our meeting. The rooms were very comfortable, clean and relaxing. The food service staff was exceptional, as was the offerings. Specifically, the daily breakfast buffet and prepared service was fresh, timely and friendly. The dinner menu was diverse, and the selection I chose was delicious and plentiful. The meeting rooms were well maintained and provided for our needs. The lunch service during our meetings was prepared and presented in our meeting room, with a courteous and professional manner, as not to disturb as we continued during their set up. The food itself was delicious and well presented. I am sure we will return to this venue for future meetings.

  • Stayed: May 2013, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Kenneth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff H, General Manager at Hilton Garden Inn Yuma Pivot Point, responded to this reviewResponded 17 May 2013

Dear Kenneth M. from Yuma,

Thank you for your recent stay with us in Yuma, AZ, and thank you for taking the time to make comments on our Trip Advisor page. Also, thank you for being part of the business function and meeting to our hotel here in Yuma. Our mission is to provide you with excellent and comfortable accommodations at a very high level of guest service. Thank you for the positive comments about the hotel, our comfortable rooms, good food, excellent staff and great service. Thank you again for your patronage, and we look forward to hosting your group again here at the Hilton Garden Inn - Yuma.

Sincerely yours,

Jeff Hirsch
General Manager
Hilton Garden Inn - Yuma
jeff.hirsch@hilton.com

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Reviewed 6 May 2013

I have stayed at this hotel several times over the last few months and would highly recommend to others. The staff are nice, helpful and quick to respond to request. The hotel is clean and well maintained. The location is quiet and provides an opportunity to take a walk (in the older part of town) or to sit outside in the pool area.

  • Stayed: April 2013, travelled on business
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Thank Patricia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff H, General Manager at Hilton Garden Inn Yuma Pivot Point, responded to this reviewResponded 9 May 2013

Dear Patricia B from Reston VA,

Thank you for staying with us for the several times at the Hilton Garden Inn - Yuma.
and thank you for taking the time to make comments on our Trip Advisor page. Thank you for the great comments about our attentive and responsive staff. I have shared your kind words with them. Thank you again for your patronage, and I look forward to spending time with you the next time you stay with us here at the Hilton Garden Inn - Yuma.

Sincerely yours,

Jeff Hirsch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Yuma Pivot Point

Address: 310 N Madison Ave, Yuma, AZ 85364-1417
Phone Number:
Region: United States > Arizona > Yuma
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Yuma
#3 Family Hotel in Yuma
#3 Romantic Hotel in Yuma
Price Range: £81 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Yuma Pivot Point 3*
Number of rooms: 132
Official Description (provided by the hotel):
Stay at the Hilton Garden Inn Yuma and wake up on the Colorado River! This new hotel is located on the Historic Yuma Crossing National Heritage Landmark and downtown Yuma's river walk. Enjoy free WiFi and great amenities like on-site restaurant and bar, heated pool and complimentary fitness center. ... more   less 
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Also Known As:
Hilton Garden Inn Yuma Pivot Point Hotel Yuma

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