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“A jewel by the river”

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Hilton Garden Inn Yuma Pivot Point
Ranked #3 of 33 Hotels in Yuma
Certificate of Excellence
Arizona
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“A jewel by the river”
Reviewed 29 August 2014

For the last several years, we have stayed at this hotel when traveling to San Diego, and we are impressed that the quality of every aspect of the hotel's operations is so consistently good. A recent renovation to the lobby has enhanced the Southwestern ambience of the entry. At every level, the experience is excellent. Desk staff is very attentive and very efficient. There was one occasion in the past when the hotel changed our room in advance because of problems with rainwater leaking in a few of the rooms. The hotel took those rooms out of use until they could correct the problems. The rooms are excellent. We always request the top floor on the side looking over the river. It is a spectacular view. Even with much of the hotel in use on our most recent visit, there was no noise we heard from the hall or other rooms. Bathroom was beautiful. We have not tried the restaurant in the evening because it is on the pricey side, but the breakfast is outstanding, both as to its setting and the quality of the food. If there was one suggestion, it would be to ensure that the windows were cleaned. We know that the summer monsoon in Arizona is not friendly to windows, with bouts of dust and rain. But even the soffits under the eaves looked as though they had not been cleaned for a long time. The spectacular view would be enhanced by clean windows. But we would say that we have never left this hotel without feeling refreshed and without feeling the attentiveness of all of the staff. It is a spectacular site for a hotel, convenient to the city, and yet a little separated from it. At the end of the day, the high standards of the Hilton brand are always in evidence at the Pivot Point in Yuma.

Room Tip: Rooms on the top floor overlooking the river provide a sweeping panorama of the whole area with the...
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  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank msdgm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Front Office Manager at Hilton Garden Inn Yuma Pivot Point, responded to this review, 9 September 2014
Thank you so much for taking the time to post a review! These reviews are so important for travelers when choosing where to stay in any given city. We have an awesome hotel & staff which I'm so glad that you noticed. I hope the next time you come through Yuma that we will have the pleasure of serving you again! I do apologize about the windows and I have forwarded these comments along to the engineering staff. Thank you again!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (103)
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English first
London, United Kingdom
Level 5 Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 August 2014

I have read on a review somewhere that Yuma is "the armpit of America" and so I was concerned about this stop on our journey. The hotel has great customer service the staff are really helpful and able to make great recommendations about the area. The rooms are clean and fresh. The location is great it is easy to find off the highway, a block away from the centre of town and backs into a park and a historic point of the Colorado River which is lovely.

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SuzyWP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Front Office Manager at Hilton Garden Inn Yuma Pivot Point, responded to this review, 9 September 2014
Thank you for your recent stay with us in Yuma, AZ and thank you for taking the time to make comments on our Trip Advisor page. Our mission is to provide you with excellent and comfortable accommodations at a very high level of guest service. Thank you for the positive comments about the hotel and our staff. I have shared your comments with them and please be assured that our team is very appreciative. Thank you again and we hope to see you again!
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Valencia, United States
2 reviews
Reviewed 27 August 2014

Excellent rating. I always stay here when in Yuma. Service is excellent, and staff is very attentive and courteous/pleasant. Great Bar and Restaurant with excellent Chef and staff. Pool and Spa look great with well equipped Exercise room and business Center. ATM machine too. :)

  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank George T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Front Office Manager at Hilton Garden Inn Yuma Pivot Point, responded to this review, 9 September 2014
Thanks so much for taking the time to write a review on our property. We are so pleased that you had such an enjoyable experience here at our "gem in the desert". We truly are proud to be a part of this great property & to have the staff that completely understand what delivering superior service means. So many travelers today really depend on what other travelers have to say when choosing where to stay, so all the more reason to thank you again. We look forward to serving you again in the future!
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Prescott, United States
1 review
Reviewed 19 August 2014

The hotel has great customer service, clean atmosphere and their rooms smell so good. It's located near the Colorado river which is fun to go hang out at plus down town is a block away with a fun night life and many restaurants.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank L S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Front Office Manager at Hilton Garden Inn Yuma Pivot Point, responded to this review, 9 September 2014
Many thanks for taking a few moments & posting a review of our property. It's so great to hear that you enjoyed your stay! All of us here take a lot of pride in this beautiful hotel & making sure that we take good care of our guests. We look forward to having you stay with us again in the near future. Happy travels!
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Prescott, Arizona
1 review
Reviewed 17 August 2014

Stayed for business and was so pleased with the staff and accommodations. They did everything they could to make my stay comfortable. The food was very good and the freshly baked oatmeals bars were delightful coming back to every day. I highly recommend.

Room Tip: River view is nice.
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  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Jodi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Front Office Manager at Hilton Garden Inn Yuma Pivot Point, responded to this review, 9 September 2014
WOW! What a great review! We really appreciate you taking time out in your busy day to write this review. It makes me very proud to be a part of this wonderful property and the wonderful staff that we have here. I'm so glad that you enjoyed your stay and we hope that we will have the pleasure of serving you again in the near future.
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Clearlake, United States
1 review
Reviewed 16 August 2014

Loved this hotel, right on the Colorado with easy and safe River access for adults and small children. Playground nearby. Big swimming pool and hot hot tub. Terrific beds, very friendly staff. Close to downtown Yuma and restaurants.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Denise J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Front Office Manager at Hilton Garden Inn Yuma Pivot Point, responded to this review, 9 September 2014
Thank you for taking the time to post a review of our property. Glad you discovered our little "gem in the desert" & enjoyed your stay. It really is a great facility with a great staff to go with it! Travelers really look at these reviews & use them to help choose where to stay. I do hope that the next time you come through Yuma that you will be our guest again!
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San Diego, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2014

we went to yuma to ride the inner tubes down the "river". the hotel was a great retreat after a day in the sun and an amazing value, especially for those of us used to california's silly high cost of everything.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Daniel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Front Office Manager at Hilton Garden Inn Yuma Pivot Point, responded to this review, 9 September 2014
Thank you so very much for the wonderful review you posted about our hotel! These reviews are very important to us as many travelers use them in choosing where to stay. We truly have a "gem" here in the desert along with a fantastic staff that truly deliver superior service. Thanks again & I hope we have the pleasure of serving you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Yuma Pivot Point

Property: Hilton Garden Inn Yuma Pivot Point
Address: 310 N Madison Ave, Yuma, AZ 85364-1417
Phone Number:
Region: United States > Arizona > Yuma
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Yuma
#3 Family Hotel in Yuma
#3 Romantic Hotel in Yuma
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Yuma Pivot Point 3*
Number of rooms: 132
Official Description (provided by the hotel):
Stay at the Hilton Garden Inn Yuma and wake up on the Colorado River! This new hotel is located on the Historic Yuma Crossing National Heritage Landmark and downtown Yuma's river walk. Enjoy free WiFi and great amenities like on-site restaurant and bar, heated pool and complimentary fitness center. ... more   less 
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Also Known As:
Hilton Garden Inn Yuma Pivot Point Hotel Yuma

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