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“Not a good experience”

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Microtel Inn & Suites by Wyndham Yuma
Ranked #12 of 33 Hotels in Yuma
Bullhead City
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not a good experience”
Reviewed 30 December 2013

Unfortunately, we were very displeased with our stay. The first night we were there, we ran our air conditioner to keep the air circulating, but the unit was so loud that it rattled the wall and we couldn't even hear our TV. We also had VERY loud neighbors that we could clearly hear arguing through the thin walls. At about 11pm, we had had enough so I called down to the front desk to complain and ask to change rooms, but got no answer. Called 3 or 4 times but never reached anyone. I banged on the walls but my neighbors didn't seem to care about how loud they were being. We did NOT stay for the second night we booked. I would very much like a refund for our second night if that is at all possible.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank Ryan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Microtel_Yuma, General Manager at Microtel Inn & Suites by Wyndham Yuma, responded to this review, 1 January 2014
Ryan,

Thank you for writing. I have sent you a personal message and hope to hear from you.

Naturally, we hope that all guest stays go as well as possible. It was good that when having an issue you called the front desk, which is always recommended. Depending on what time of the late evening / early morning It appears that our night person may have been assisting a guest or doing a property check (we have someone posted 24/365).
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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692 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Golden
1 review
Reviewed 25 December 2013

The condition and cleanliness of the room was not what I've experienced from this hotel in the past. The carpet was very very worn and dirty. The furniture was chipped and smudged. The staff however, was very good.
Towels seemed thread bare.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank Dennis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Microtel_Yuma, Director of Sales at Microtel Inn & Suites by Wyndham Yuma, responded to this review, 27 December 2013
Dennis,

Thank you for your feedback. I have sent you a private message and hope to hear from you.

Our goal like all hotels is to provide the best stay possible. In this case we did not live up to your expectations or ours. The message will be shared to our maintenance and housekeeping staff today. Please know that we do take pride in our business and hope to have you as a guest in the future.

For all guests, if you ever experience an issue large or small please inform the Front Desk so that may have the chance to help you with an issue during your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Microtel Inn & Suites by Wyndham Yuma

Property: Microtel Inn & Suites by Wyndham Yuma
Address: 10731 E South Frontage Rd, Yuma, AZ 85367-5628
Phone Number:
Region: United States > Arizona > Yuma
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 33 Hotels in Yuma
Price Range (Based on Average Rates): £
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Yuma 2*
Number of rooms: 108
Official Description (provided by the hotel):
Microtel Inn & Suites by Wyndham provides guests the best value, comfort, and service in the area. We cater to leisure, commercial, and military/government travel. Our property features a mixture of quality standard rooms and suites at affordable pricing. We are conveniently located in the Yuma Foothills, just off of Fortuna Road and Interstate 8 (exit 12). Our location offers easy access to central Yuma, Marine Corps Air Station Yuma (MCAS), the Yuma Proving Grounds (YPG), Martinez Lake, and more. All stays include complementary: Continental breakfast, in-room wireless and wired Internet, and local and long distance calling with voicemail. Other property amenities include a heated pool and Jacuzzi, fitness room, business center, conference room, and a guest laundry. We are also on-site, inside of a 29 acre shopping center giving access to multiple restaurants and shops with-in walking distance. We also offer special pricing on group and long terms stays. In addition, we have an exclusive lodging/meal program for active duty military, government employees, and government contractors (please call for details).We are pet friendly with fees and restrictions; please speak with a property representative prior to make reservations. Thank you and we hope to see you soon. ... more   less 
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Also Known As:
Microtel Inn & Suites Of Yuma Hotel Yuma
Microtel Inn And Suites Of Yuma
Microtel Hotel Yuma
Yuma Microtel
Microtel Yuma

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