Whiie going through training in Yuma, our company booked us at Candlewood suites for 2 months. At first we were very pleased, as our rooms each had kitchenettes, and a good floor plan. Unfortunately several problem arose shortly after. The biggest complaint is easily the internet. The company advertises free internet, and for our training purposes, access to the internet was essential. We quickly discovered that the connection to the internet was minimal at best, but more often than not it was nonexistent. This quickly became an issue that was brought up by almost every guest of the hotel. The answers we received varied day to day, and by who was responding. We were told anything from, "It'll be fixed in a few days" to "it already works". After two weeks of false promises, and argumentative responses from the manager, we have made arrangements through our company to transfer hotels.
Other issues that have arisen include, finding several cockroaches in our rooms, air conditioners that only worked occasionally, and are very noisy, and windows that do not open causing a very stuffy room.
There were positives as well. The staff, especially the front desk employees are VERY friendly, and went out of their way to assist us, and help in any way they could. The hotel offers a free "Managers Dinner' twice a week that was very good, and was a nice way to meet new people. The location is okay, if you have transportation. Only Arby's is walking distance.
Overall, the hotel is okay, but the internet situation left a bad taste in many mouths. If we could have just gotten a straight answer it may have been okay, but with the feeling we were being lied to, I have no regrets about leaving.
- Official Description (provided by the hotel):
- Join us at the brand new Candlewood Suites Yuma, the premier extended-stay hotel in Yuma. Located conveniently near many of Yuma s major attractions, this magnificent property features 95 professionally-decorated suites complete with all of the comforts of home.Each suite features a fully-equipped, modern kitchen complete with a full-size refrigerator, stove, dishwasher, microwave, and garbage disposal. Experience the best sleep in Yuma with the new Comforts of Home Bedding Collection.Savor amenities such as an executive desk with ergonomic chair, large leather recliner, and a 32 LCD television as a business or leisure traveler. Access free high-speed Internet from each suite and from the 24-hour business center. Book our 350-square-foot conference room for your next important meeting.Make it a movie night and check out any of the free movies from the Candlewood library. Supply yourself with goodies from the Candlewood Cupboard convenience store, featuring a large selection of snacks and groceries. In the mood to grill? Show off your skills on our stainless steel Jenn-Air gas barbecues and host friends or family in our signature Gazebo. When it s time to do the laundry, stop by our complimentary laundromat to get a few loads done. De-stress at the end of the day with the basketball court and a 24-hour fitness center.Whatever your pleasure is, we are sure to have it. So Consider Us Home at the Candlewood Suites Yuma. ... more less
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- Also Known As:
- Candlewood Suites Yuma Hotel Yuma
- Candlewood Yuma
- Yuma Candlewood Suites