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“This is NOT a PLUS Property”

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Best Western InnSuites Yuma Mall Hotel & Suites
Ranked #6 of 33 Hotels in Yuma
Certificate of Excellence
GreenLeadersBronze level
Marana
1 review
“This is NOT a PLUS Property”
Reviewed 20 October 2013

Owners are trying but rooms are extremely old, many stairs everywhere. No close parking. Hotel built on many levels with many twists and turns. PJs grill is dirty. Breakfast was decent. Staff are lovely and lobby is well done but the rooms (and we had a suite) are awful. The bathrooms are down the hall, so you have to get out of bed, walk to the bathroom, then come back to the bedroom to wash your hands in the sink. The kitchen is an old plywood counter with old pots and pans and dishes and utensils laying on the wood. The cook top is a 1960's well used electric version. The microwave and coffee maker are plugged into the same extension cord. The furniture is old and dusty. The bedroom was nicely redone but with very, very inexpensive furniture, linens very thin. The TVs were new and great. This is definitely NOT a PLUS property. We would not recommend staying at this hotel.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Elmer K M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DarylSorbo, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review, 21 October 2013
Thank you for taking the time to inform us of the concerns you had during your recent stay at the Best Western Plus InnSuites in Yuma. We are indeed in the process of renovating our property, with a focus on our guest rooms. We are a "work in progress" and sincerely apologize for the inconveniences you experienced as a result. We take our guest concerns very seriously and it is through those comments that we can improve. We hope you will give you another opportunity to serve you better during your next stay. Please contact me directy when you make your reservations.
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938 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (126)
Date | Rating
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Mesa, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 October 2013

I visit Yuma once a month to see my son and we always stay at the this Best Western. it is centrally located for our needs. The rates are good since they include breakfast and evening cocktails. Never had a bad experience in all the times I stayed here.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DarylSorbo, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review, 21 October 2013
Thank you for your great comments! We are glad you enjoyed your stay and hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carmichael, California
1 review
Reviewed 18 October 2013

We recently stayed at this hotel for several nights. As any road warrior will tell you, there are three ingredients any hotel MUST have: the curtains must be heavy enough to keep out any light, the heating/cooling system must be such that the guest can control the temperature to his/her own liking and the room must be quiet 24/7. There is a lot of noise in the hallways from housekeepers' carts throughout the day. As I'm sure it would be quite expensive to soundproof all the rooms, there has to be some way to quiet these carts as they barrel down the walkways like freight trains.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Norbert O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DarylSorbo, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review, 20 October 2013
We appreciate the time spent in informing us of the noise issues you had during your recent stay with us. We deeply apologize for the inconvenience you experienced. Please be assured that we take our guest's comments very seriously and have addressed this with the housekeeping and maintenance staff. We hope you will give us another opportunity to serve you better and look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nanaimo, british columbia canada
Level Contributor
47 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 13 October 2013

We have been travelling to Texas from Canada and were on our way back to Canada via Arizona, this was a good choice for the money but they could so improve their quality of stay by improving the furniture and kitchen amenities of this property. Bang for the buck good deal but to stay any longer than one night I don't think so! Needs major kitchen reno's!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank food53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DarylSorbo, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review, 15 October 2013
Thank you so much for your comments. We do apologize that we did not exceed your expectations and hope you will give us another opportunity to serve you better. Hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
Reviewed 12 October 2013

this hotel was a bit older but clean. The staff was very friendly. The hotel has a nice outside area to sit and visits. You can walk to restaurants and the mall. The breakfast was yummy and social hour was fun.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 262theresaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DarylSorbo, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review, 15 October 2013
Thank you for the great comments. We are glad you enjoyed your stay and look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
PHX
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 October 2013

Hey, you're not staying here for luxury. If you need a clean and comfortable place to rest, you could do a lot worse. The free breakfast is nice: bacon, sausage, egg, fruit, cereal, coffee... My family and I use this to split the travel between San Diego and Phoenix. Been here twice and have not been disappointed. Free Wi-fi.

  • Stayed August 2013, travelled with family
    • Value
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Helpful?
1 Thank d b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DarylSorbo, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review, 15 October 2013
Thank you for taking the time to comment on your stay. We certainly do appreciate it and hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OREGON
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 October 2013

Upon arrival we were upgraded to a suite. Staff gave us directions to the territorial prison. This Best Western even had a social meet and greet with beer, wine & snacks in the evening. We thoroughly enjoyed our stay.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank CHARLES K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DarylSorbo, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review, 15 October 2013
We are glad you enyoyed your stay with us and we appreciate the great comments. We hope you visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western InnSuites Yuma Mall Hotel & Suites

Property: Best Western InnSuites Yuma Mall Hotel & Suites
Address: 1450 S Castle Dome Ave, Yuma, AZ 85365
Phone Number:
Region: United States > Arizona > Yuma
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Yuma
#5 Romantic Hotel in Yuma
#7 Family Hotel in Yuma
#7 Business Hotel in Yuma
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western InnSuites Yuma Mall Hotel & Suites 3*
Number of rooms: 166
Official Description (provided by the hotel):
Perfect for business, leisure and government travel, we set a new standard among Yuma hotels for suite accommodations, free amenities and superior service in Yuma all within walking distance of Yuma Palms Mall with shops, restaurants, and theaters. Minutes to Colorado River, YPG & casinos. Suite luxury for less with Cloud 9 beds & bedding and free: airport shuttle, hot full breakfast, WiFi, evening social hour & more! ... more   less 
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Also Known As:
Best Western Plus Innsuites Yuma Mall Hotel Yuma
Best Western Plus Innsuites Yuma Mall Hotel And Suites
Best Western Yuma
Yuma Best Western

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