Loud-could hear wind coming through window, walls so thin heard tv from next door all night
Poor quality pillows and mattress-pillows felt like rolled up towels stuffed into a pillowcase, mattress was too short
Could use update-tube tv in room. Really? 2004 called and wants them back.
Rooms need to be scrubbed
Management is lacking. Left phone charger, called to get it shipped. I told them NOT to ship if it was more than $15. I was assured that would not be a problem. Someone sent it FedEx OVERNIGHT and I was charged over $45!!! I called and spoke with the general manager. She apologized, she had a very sweet voice. I wish that she had better customer service skills but I after the stay I should have expected nothing to be done.
I thanked her for her time and let her know that I would be posting on tripadvisor and any other review site I could find; 2 star hotel with 2 star management...I should have expected this to happen but I am not used to staying in places such as this. My problem is that she did not back up her employee's word and charge only $15. I could have purchased a NEW charger at Verizon and still saved money had they NOT sent it overnight.
Pros: Saved money on the room. Cons: I got what I paid for. Terrible night's sleep and an unnecessary $45 charge to my AMEX.
It's not so much the charge that I am bothered by as it is the principle of the matter. Bad business is not something I take lightly.
Before you stay with them, I would recommend checking other places.
The only positive things I can say about this hotel is that the staff is nice and personable and it is close to the airport. Now for the bad. The door to my room didn't seem like it closed very secure, so I double secured it with the dead bolt and latch. There are stains on the carpet and the walls and the small sofa's cushions were flat as a board and dingy looking. The pillows were stiff foam and not comfortable along with the bed sinking in on the side I tried to sleep on.
I didn't watch the TV, but that is the first time in a loooong time I haven't seen a flat screen, but a box TV instead.
I will definitely drive the extra 15 mins out of the way to find a nicer hotel the next time. It would have been worth the driving and extra money to have gotten a more comfortable and clean room.
We had four rooms in one night. first room was never cleaned,2nd room toilet not flush,3rd room low water pressure. 4th room suite we stayed in all night.