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“GREAT PLACE TO STAY” 5 of 5 bubbles
Review of BEST WESTERN PLUS Castlerock Inn & Suites

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BEST WESTERN PLUS Castlerock Inn & Suites
Ranked #3 of 22 Hotels in Bentonville
Certificate of Excellence
Winter Haven, Florida
Level Contributor
77 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“GREAT PLACE TO STAY”
5 of 5 bubbles Reviewed 26 August 2014

This was the second time my husband and I have stayed here and we were very pleased again. There is not one bad thing I can say about this property. The room was very clean and comfortable, the breakfast was good and had plenty of assortment, the pool and Jacuzzi were great. Keep up the good work.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SHANE R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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376 reviews from our community

Traveller rating
    238
    108
    18
    5
    7
See reviews for
104
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Oklahoma City, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 17 August 2014

This is a nice, clean hotel. We have found that Best Western Plus locations have very comfortable beds, not hard ones like you find at a lot of other chains. Since we both have back trouble, that is a huge factor in our choice of where to stay. For the last four years Best Western Plus has always been our first choice.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Jim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corpus Christi, Texas
Level Contributor
52 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 8 August 2014

Stayed here for our anniversary weekend. We thoroughly enjoyed our stay here. Check-In was a breeze even with our late arrival and the check-in clerk was extremely helpful (cannot remember his name since it was two in the morning). We stayed on the first floor and had no issues with any noise even with the three children that were running up and down the hallway that morning (the reason I knew they were there was because I had worked out in the exercise room).

Of the Best Western's that we've stayed at, this room was by far the biggest and most spacious room we've been in. For a couple this room was more than adequate. The king size bed was nice and comfortable. The A/C kept the room really cool. Breakfast selection and presentation was excellent and I appreciated the lower calorie options that were available. My only suggestion for improvement would be to get an ice machine on the first floor.

The exercise room had the normal equipment in there (treadmill, stationary bike and elliptical). The hotel did have an indoor pool but I didn't use it. The indoor pool and exercise room are next to each other. Check out was quick and appreciated the fact that the manager asked us how our stay was.

Northwest Arkansas Regional Airport (NWA) is just down the road, but if your coming to the hotel from Tulsa stay on the interstate. Our GPS took us off the beaten path to get there.

Stayed May 2014, travelled as a couple
Helpful?
2 Thank HooksFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedar Point, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 29 July 2014

We stayed here 2 nights. First nite no problem, except for where is the ice (if you stay on the 1st floor) there are no signs. Second night we awoke to a fight right outside our door. NO ONE (including staff) did anything about it. I told the staff and they had no comment. The check out front desk staff was very stuck on himself. When I went back to talk to him about the questions on our bill, he wasn't there, but a sign was saying "Get a cup of coffee or have a seat, we may have gone to help another customer." The guy came out from a door with his cell in hand and was texting. The food: okay, but could be better. Watch out for the juice containers that contain a FULL GALLON of juice. They are major heavy! Not a place I would stay again.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
2 Thank Lydia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric M, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review, 30 July 2014
Thank you for taking the time to fill out this survey! On behalf of the entire team, I'd like to apologize for not making your stay more enjoyable.

Guests safety is very important to us! We did not know about the fight until it was reported to us by you the following day. If someone would have called and reported it to us, we would have stopped it.

The front desk tries to be there at all times. Unfortunately at that time they were helping a guest in a room. That's why they had the sign up. They never want a guest to walk away if there is a need.

We typically do not allow cell phones at the front desk. He was trying to contact another staff member for some assistance. He still should have had it away before coming back to the front desk.

We hope that you would consider staying with us again, so we could show you what kind of quality that we can truly offer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baton Rouge, Louisiana
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 23 July 2014

July 1st on a Motor Coach Tour from Zachary Travel Center. Nancy , our Tour Guide, booked us in this lovely Hotel. Very clean, great staff and rooms. Wonderful breakfast to wake up to before hitting the road again...Thank you BARBRA everyone with was very pleased with Barbra's Breakfast!!! We'll be back! Terry & Terri

Room Tip: Any of the rooms we and our Friends stayed in were very nice
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  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank BRLaTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mansfield, TX
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 18 July 2014

Small but nice. The decor definitely needs to be updated. The room was clean but the housekeeper could be have been more aware of what she was doing. She left her rubber gloves in my room, in plain sight for two days and didn't empty the trash can in the bedroom section. Also, BW tends to be a little, 'chincy, ' on their amenities such as their shampoo, lotion, etc. They use the cheapest of the cheap. All in all though, it was a nice place to stay. However, the location was on a road so busy that it was very difficult to get out of the parking lot. But, it's where all of the hotels seem to be located. I expected it to be a little more updated and luxurious than it was because it's in the vicinity of the Walmart Headquarters.

  • Stayed July 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric M, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review, 22 July 2014
Thank you for taking time to fill out the survey. On behalf of my entire team, I would like to apologize for not exceeding your expectations. Our housekeepers are usually very thorough and typically do not miss those kind of thing.

I'm also sorry that you felt that our bathroom amenities were not of good quality. We use name brand products so guest can recognize the brands. Such as Pantene for our shampoo and conditioner. Also Vaseline for our lotion.

If you have any other suggestions or comments, please feel free to call me!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 July 2014

This hotel was conveniently located to the offices I needed to be. Lots of Parking spots, clean environment and pretty decent breakfast. The only drawback is that it is located on a busy road - Walton Avenue, making it a bit of a challenge to dine out without having to drive everywhere.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Abi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Castlerock Inn & Suites

Property: BEST WESTERN PLUS Castlerock Inn & Suites
Address: 501 SE Walton Blvd, Bentonville, AR 72712-6768
Phone Number:
Region: United States > Arkansas > Bentonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Bentonville
#3 Business Hotel in Bentonville
#4 Family Hotel in Bentonville
#5 Romantic Hotel in Bentonville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN PLUS Castlerock Inn & Suites 2.5*
Number of rooms: 84
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ebookers, Hotels.com, Odigeo, Travel Republic (UK), Priceline and Agoda so you can book your BEST WESTERN PLUS Castlerock Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Bentonville
Bentonville Best Western

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