ordered daily special, waited 20 min. was advised it was sold out. reordered. one of us got order in 30 min., the other 10 min. later. the 2nd order (same as lst) was texture of concrete! couldn't cut nor chew it. advised waitress, no apology,she returned it to be re-cooked, waited another 30 min. finally told manager I had to leave, still no apology. took re-cooked steak with me, and was charged full rate. while we waited two others left due to poor and slow service. accidents happen, but apologies and compensations would help.
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