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“Always our annual vacation we don't miss”

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Hand Cove Resort & RV Park
Atoka, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Always our annual vacation we don't miss”
Reviewed 13 September 2011

Myself and my family have been coming back to Hand Cove Resort annually for over 20 years. The resort gets better every year since Greg took over. Each year we get an added surprise making the stay nicer. This year the addition of the new dock was amazing. The cabins are always clean and we feel very safe with our boat in the dock right in view of the cabin. This is a place with an old fashioned atmosphere, no phone service but great Wi-Fi and satellite TV.

  • Stayed June 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
4 Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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28 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Scottsdale, Arizona
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 July 2011

The cabin facilities were great and everything was well maintained. However, the owner, Greg, was very poor at communicating in regards to a rental boat we used. He did not look at the boat when it wasn't working well. The boat had to later be towed in for service on day 4 of our 7 day reservation and he never told us whether or not we would have a boat again.
He did, however, charge us full daily fees for our 12 month old infant for whom we brought a bed from home!

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank LynaeAz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HandCoveResort, Owner at Hand Cove Resort & RV Park, responded to this review, 10 September 2011
We apologize for the delay in responding to this guest's service request and have taken steps to avoid this sort of delay in the future.

The boat break down was caused by a collision this guest had with an unknown object that damaged the engine and destroyed the engine propeller. A tow of the boat was required to a marine mechanic for repair.

After the tow, a member of this guest's party was advised of the initial damage assessment and told that the boat was to be removed from the water, inspected, and repaired. They were advised that another boat should be secured. It is true that we were unable to give this guest an estimate of the repair time. We are sorry that as a result of this collision during the Fourth of July week, that a mechanic was not immediately available and that the repair parts needed were not on hand.

This guest received a complete refund for the day their collision took place and for the balance of the rental period. This guest did pay $238.32 of the $615.39 repair and towing bill.

Regarding the charge for this guest's 1 year old child, Hand Cove Resort believes our rates and policies are clearly published for all guests to review prior to reserving. We review all rental rates with each guest upon check-in and before payment. We recently issued an additional refund to this guest's credit card for the disputed charge.

Again, Hand Cove Resort is truly sorry for not meeting this guest's expectations although we believe this guest was treated fairly regarding the collision they had with our rental boat and their rate objection.
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Additional Information about Hand Cove Resort & RV Park

Property: Hand Cove Resort & RV Park
Address: 8885 Hand Cove Rd, Elizabeth, AR 72531-9066
Region: United States > Arkansas > Elizabeth
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #1 of 1 Speciality Lodging in Elizabeth
Number of rooms: 20
Official Description (provided by the hotel):
A unique Norfork Lake resort with a relaxed atmosphere. Somewhat secluded, yet still convenient, near Mountain Home, Arkansas in the Ozark Mountains. Located at the entrance to Lake Norfork's world famous Hand Cove/Jordan Recreation Area beaches & fishing hot spots. Within sight of Sand Island, Jordan Marina, and the Striper Zone. A pet friendly resort, featuring fully equipped studio, 1 bedroom, and 2 bedroom lake-front housekeeping cabins with attractive modern interiors, full kitchens, baths with showers, heated & air conditioned, picnic tables & Weber grills, wireless internet and Satellite TV, all recently remodeled. For your convenience we furnish all bed and bath supplies. 12 stall boat dock located in a protected cove; swimming with fishing deck; dock pavilion with picnic table & chairs; rental boats; free wireless internet at our dock. Fish cleaning station with running water. Concrete launch ramps. 20 full hook-up RV sites with electric, water, sewer, and free wireless internet. Hand Cove Resort on Norfork Lake near Mountain Home, Arkansas in the Ozark Mountains, where "on the lake" really means on the lake. Offering value, comfort & convenience at an affordable price. ... more   less 

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