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“The manager attended us drunk” 1 of 5 bubbles
Review of Jinava Hotel & Restaurant

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Jinava Hotel & Restaurant
Certificate of Excellence
Guatemala City, Guatemala
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“The manager attended us drunk”
1 of 5 bubbles Reviewed 13 January 2014

The service is too poor, the employees just treat people very wrong and the owner was drunk when we talked to him. The place might have a beautiful view of the lake but you have to go up and down with your luggage too many stairs. If you are going to bring your own food there is a fee you have to pay and they don't accept kids under 10 years old.

  • Stayed December 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank saria_x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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94 reviews from our community

Traveller rating
    42
    33
    6
    2
    11
See reviews for
13
36
6
3
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Chicago
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 8 January 2014

We really enjoyed our stay at Hotel Jinava and you can't beat the value for the price. The owners were great and we spent a couple nights bonding over stories and jokes. The staff was attentive and friendly. The gardens are spectacular with cactus, palm trees and some flowers that are technically not supposed to be able to grow in that area/climate. The food and drinks were fresh and delicious. The room was basic, comfortable and the water is warmer the less you use. The view is paradise and you feel like you're a million miles from civilization.

Some advice to fellow travelers: Call to confirm your reservation and if you're not planning on checking in by mid-afternoon, make sure to call to let them know you'll be late. No technology (tv, phone, wi-fi) which isn't necessarily a bad thing. We loved the hike to/from town (good exercise!) but it may be difficult for some. It's a horseshoe walk from the dock - you walk up to the main road and make a left, walk about 150 feet (we took a short tuk-tuk ride because of our luggage) and then take a left down the hill to reception.

Thanks Jin(Gene) and Ava for a lovely stay!

Room Tip: Indirect sunlight in the am. Our room had small skylights above, not sure if some rooms offer a dark...
See more room tips
  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chijsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kendal, United Kingdom
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 27 December 2013

This is a little cluster of well-built, traditional rooms, set in a steep garden overlooking the lake. Unlike almost all of San Marcos, you're on the lake, with a view of it and access to the shore, and even to a canoe to paddle around. The garden is exquisite - a real achievement - and the setting is relaxing and peaceful, with lots of quiet nooks (including a hammock or two) for enjoying the surroundings. The staff were friendly and solicitous and the food was consistently good, though portion sizes weren't huge.

San Marcos itself had, to our surprise, slight concrete jungle tendencies. This was a lot nicer than anything else we saw in the area.

It's a very steep walk down from, and back up to, the road: this wouldn't work if you were significantly physically disabled. No wifi.

  • Stayed December 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Wandering_Seahorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guatemala City, Guatemala
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 29 August 2013

Staying in Hotel Jinava has been one of the best experiences of our Guatemala trip.The place is an oasis of beauty and peace thanks to its location in a tropical garden at the outskirts of San Marcos with an amazing view on the lake. In fact, during our week here we did not feel a need to explore San Marcos that much, since we already found our paradise. The staff is super friendly and can give you a lot of good tips, from the times and prices of the lanchas and tuk-tuks to the volcano hikes. We especially enjoyed the reasonably priced food and drinks and the opportunity to run and jump into the water from the molo and then dry quickly observing the view while sipping our margaritas. Tip: ask the staff about a hike to a nearby rocks, they can take you there for a small tip and the views of the lake are stunning from there. Be fit, careful and take good shoes though!

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tianjin, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 August 2013

Amazing view. Great staff. Comfortable rooms.

The climb down might turn some people off, but it's a small price to pay for the view.

Food's a bit overpriced.

Although the rooms are terrific overall, we had a rainstorm the first night we stayed, and water seeped through the bottoms of the walls.

A morning dip into the lake was always fantastic.

Room Tip: In low season, you can negotiate the price. The higher up the room, the better the view.
See more room tips
  • Stayed August 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dip201101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 20 August 2013

We came to San Marcos expecting an amazing view of the lake and somewhere we could really relax for a few days. Hotel Jinava was perfect for this.

Amazing view, great setting perched on the hill, access to the water from the small pier, and a kayak to play in.

Rooms, food, and service were all great for our stay. Just what we needed.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JWood76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 7 July 2013

A great place to relax and enjoy the great view lake Atitlan has to offer. Make sure once you settle in your room you have all you need since going back to the reception its a pain in the butt, also the staff is not into giving you a friendly service.

  • Stayed July 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Netg33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jinava Hotel & Restaurant

Property: Jinava Hotel & Restaurant
Address: San Marcos La Laguna, Guatemala
Region: Guatemala > Western Highlands > Solola Department > Lake Atitlan > San Marcos La Laguna
Amenities:
Restaurant
Hotel Style:
Ranked #4 of 7 B&Bs / Inns in San Marcos La Laguna
Price Range (Based on Average Rates): £
Hotel Class:3 star — Jinava Hotel & Restaurant 3*
Number of rooms: 5
Reservation Options:
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