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“Best stay in Guatemala”

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Jinava Hotel & Restaurant
Certificate of Excellence
Frankfurt, Germany
Level Contributor
6 reviews
3 hotel reviews
“Best stay in Guatemala”
Reviewed 18 June 2014 via mobile

This was our nicest stay in whole Guatemala. The Prices are a tiny Bit higher than usual but it is absolutely worth it. Great rooms a beutiful garden, Directly at the sea the Food is delicious and nicos the Guy who seems to do everything around here is realy realy nice!!! Great stay. WE actualy stayed longer because we Liked it so much.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claudia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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96 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
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  • French first
  • German first
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  • Portuguese first
  • Spanish first
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English first
San Marcos La Laguna, Guatemala
Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 April 2014

My partner and I stayed here for 6 nights and really loved it. The rooms are a bit more expensive but the view is incredible. We stayed in Casita which was about $30 per night with a shared bathroom. We had a beautiful hammock outside our room that overlooked the entire lake. Our room was cleaned daily and the restaurant is great! I'm gluten free and there were lots of options for me.
The internet is only available at the restaurant and didn't work a few of the days we were there, but when it did work it seemed to be reasonably fast by San Marcos standards. The staff was all wonderful and very helpful. The only odd thing we encountered was when we were checking out, the owner told us that we weren't supposed to bring outside food and drink to our room. I guess he saw our food bag or something. He wasn't rude about it or anything and the rule is obviously not heavily enforced, but we found it a little strange that you can't bring your own snacks or gallon jugs of water onto the property technically.
Anyway, if you want serenity, QUIETNESS (we stayed here during Semana Santa when the whole town parties all night and didn't hear anything) and a stunning view, go here.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CC M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
1,132 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 282 helpful votes
Reviewed 17 April 2014 via mobile

We stayed here for 8 nights in total and overall had a great time though the last night left us with a bit of a bitter taste.

The first 7 nights (200Q per night or $26) were lovely. We had a private room without a bathroom but with a lovely view (we stayed in Casito).
The room was cleaned daily an had a beautiful design to it.

There is WiFi down by the restaurant though we had a couple of days where they ran out of credit...

The staff are very friendly and pleasant people and really made a difference to our stay.
They look after the guests and the place itself very well!

During our last night we had to change rooms (although our original room remained free) to a room at the top. It was basic and not as nice as the original one. Also the toilet was leaking...

Overall the silence in this location, the staff, and the view make the visit worth it.

Nice place.

Stayed April 2014, travelled as a couple
Helpful?
Thank TravelReviewer1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 4 April 2014 via mobile

We accidentally found hotel jinava by bumping into a friend in San Marcos who immediately recommended it. After a quick stroll up the hill from centre of town, we arrived at this stunning and secluded lake-side resort. My girlfriend and I were dazzled by the breathtaking views and pristine tropical gardens.
Paradise!
The rooms are cute and romantic, the atmosphere serene and the other guests we met there were a pleasure to hang out with. Also cool to be able to go directly into the water from the private pier!
Best of all was the service. The hotel staff were incredibly attentive (without being intrusive), friendly, patient and helpful.

Stayed April 2014, travelled as a couple
Helpful?
Thank Jäjms M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panajachel, Guatemala
1 review
Reviewed 24 March 2014

The staff is very nice. The hotel is super clean. Beautiful view of the lake. Great dock if you want to enjoy diving into the lake and just relax to see the sun set and rise. I recommend this Hotel! Cheers!

Stayed March 2014, travelled solo
Helpful?
Thank Tee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 March 2014

I would love to give Hotel Jinava 5 stars, as it is one of the only hotels in San Marcos located directly on the lake with it's own dock near water that you would want to swim in. It is truly beautiful.
The rooms are quite nice, the food only so so.
Depending on who is working at the time the customer service can range from nice to rude or non-existent.

My main complaint with this hotel is the customer service. I arrived with a friend planning to stay for at least a week. After a day or so, I would wake up with a waiter at my door early in the morning asking to pay the tab for dinner or even a coffee from the night before. It felt quite aggressive. We paid nearly daily, but there was always someone chasing us down with a bill which just seemed unprofessional. You either pay when you check in or if you are on a tab system you pay when you check out. The Hotel is located in a very steep hill so it's quite a hike up to one's room. Often times I would be ambushed by someone as I was down near the water (with no money) asking me to pay for a $5 meal or the rate for the room that coming evening. It felt very uncomfortable- far from relaxing and very far from professional to be approached in this way.

I ended up leaving early. It's a lovely spot but management needs to figure out how to manage the staff more appropriately.

We also found several scorpions in our room, which was rarely cleaned.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank freidka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guatemala City, Guatemala
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 12 February 2014

My wife and I discovered this wonderful hotel in the hills of San Marcos La Laguna, at Lake Atitlán, during our honeymoon in 2012, and it became a wonderful memory of the beginning of our married life.

Last weekend, we returned to Jinava for our 2nd year anniversary. It's still pure bliss.

It doesn't have a tv or wifi, but you don't need it. If you want a quick getaway from the city, 2 hours form Guatemala + 40 mins of a boat ride can take you there. From the moment you enter the place, you feel like the mountain if yours, and you stay in awe watching the whole lake and 2 volcans in front of you.

The hotel has a great restaurant, too pricey I think, but you can enjoy the wonderful setting from there or the bar.

The cons: getting to your room and/or the restaurant or lobby can become quite a workout. Be prepared to climb hard! especially if you carry lots of baggage. Everytime you want to go to the town or even the restaurant you have to think twice if your room is too far, because of the "climb-like stairs".

Other than that, it's PURE BLISS.

And by the way, you can ask the boat driver to take you to the Jinava Hotel dock for 5 guatemalan quetzales more; you just gotta ask. If you do that, yo avoid walking throught the town and paying a tuk tuk or walking.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alfredo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jinava Hotel & Restaurant

Property: Jinava Hotel & Restaurant
Address: San Marcos La Laguna, Guatemala
Region: Guatemala > Western Highlands > Solola Department > Lake Atitlan > San Marcos La Laguna
Amenities:
Restaurant
Hotel Style:
Ranked #4 of 7 B&Bs / Inns in San Marcos La Laguna
Price Range (Based on Average Rates): £
Hotel Class:3 star — Jinava Hotel & Restaurant 3*
Number of rooms: 5
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