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“Comfortable, friendly Hotel” 4 of 5 bubbles
Review of Hotel Refugi dels Isards

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Hotel Refugi dels Isards
Ranked #25 of 33 Hotels in Pas de la Casa
London
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Comfortable, friendly Hotel”
4 of 5 bubbles Reviewed 3 January 2007

I stayed at this hotel from the 17th to the 24th December 2006. The Hotel was clean, warm, and comfortable. The rooms were cleaned everyday and we were given fresh towells everyday.The staff were very friendly. I was impressed with the facilities the hotel had which included a 24 hour reception, free ski lockers, internet computers and a bar/nightclub which was reasonably priced and stayed open late into the night. The only negative was the evening meals which were generally below average however th brekfast was nice. The hotel is a 5 minate walk to the slopes and close to all the shops, restaurants and nightlife. Pas De La Casa is ideal for those ski-ing on a budget and in particular people in the late teens and early twenties ski passes and ski hire is incredibly cheap compared to other resorts.Overeall i would say that isards is great value for money and you will have an enjoyable and comfortable stay.

  • Stayed December 2006, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank ukg_playa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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53 reviews from our community

Traveller rating
    3
    11
    17
    7
    15
See reviews for
9
9
1
Business
0
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    2 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
A TripAdvisor Member
1 of 5 bubbles Reviewed 5 March 2006

We have just returned from the Hotel Refugi Dels Isards and I felt that I should inform others of the sub standards of this hotel. We wanted to join some friends who were on a package to this hotel so booked direct. There was only one room available at this time which was being sold as a 'suite with jacuzzi'. This was more expensive, €150 per night, but we decided that a bit of luxury would be nice.
When we arrived the lift was broken so we had to carry our heavy ski bags up two floors. Our 'suite' was a large bedroom with curtains that didnt work properly and a bathroom with a jacuzzi bath and water all over the floor. The jacuzzi was dirty and I had to clean it myself. The water on the floor was coming from the base of the toilet so every time you flushed it more came out. There were no more rooms available so we could not change. I complained about the broken toilet every day but it was not fixed. My son slipped up in the bathroom and got a black eye.
The meals were revolting and we ended up eating out most of the time although we had paid for half board. Every day at breakfast a waiter would drop a tray of glasses or cups which meant there was always broken glass or china on the floor. There were shopping trolleys littered about the corridors.
At the end of the week I asked for a discount to compensate for the bathroom and was told "NO WAY".
My friends also complained about the state of their bathrooms, none of which were cleaned properly on arrival.
I will never return to the Hotel Refugi Dels Isards and would strongly suggest to anyone considering it...DONT!

  • Stayed February 2006
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hotel Refugi dels Isards

Property: Hotel Refugi dels Isards
Address: Carrer Bernat III 6, Pas de la Casa AD200, Andorra
Region: Andorra > Encamp Parish > Pas de la Casa
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #25 of 33 Hotels in Pas de la Casa
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Refugi dels Isards 3*
Number of rooms: 49
Official Description (provided by the hotel):
SITUATION: The Hotel is located in the village of Pas de la Casa next to the former French customs and at just 250 meters from the sky slopes and at 50 meters from the Sport Center with indoor swimming pool, gym, Sauna and closed parking. ROOMS: The hotel was partially renovated in summer 2006. It has 48 rooms all of them equipped with complete bathroom (shower or tub), direct telephone, Satellite TV and safety box FACILITIES AND SERVICES: The Hotel completes its facilities with buffet restaurant (drinks not included), disco-pub with games room, wifi free zone, internet point, free ski lockers, laundry service, sauna and massages service.Pets are ALLOWED. ... more   less 
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