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Review of Motel 62

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Motel 62
Ranked #31 of 35 Hotels in Eureka Springs
Reviewed 14 July 2013

Booked rooms in Aug 2012 for July 2013 stay. Dealt with 3 different managers . Requested certain items and received none. Manager was trying to be accomadating when we were there. cleaning persons were slow and not very good. You get what you pay for but it wouldn't keep me from staying there again.

  • Stayed: July 2013, travelled with friends
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2  Thank Dennis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCarlWallia, Guest Relations Manager at Motel 62, responded to this reviewResponded 21 July 2013

We sincerely value the comfort of our guests, which is why we are thankful for the constructive feedback you have given us for it gives us a chance to better serve you. Although it is troubling to hear that we have fallen short in meeting you expectations, we wish to let you know that this serves as our motivation to correct the deficiencies you’ve pointed out regarding the entire customer service in total. We are sorry for the inconvenience it has caused you, and such matters will be evaluated accordingly to so that we can ensure your utmost comfort next time. We hope that we may be given a chance to serve you again on your next visit.

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76 - 82 of 113 reviews

Reviewed 30 June 2013

We stayed in a jacuzzi suite. So inviting and clean! Even the mattress on the bed was new. I am very picky and I slept like a baby. View was very nice and so quiet. Also, they are adding a new patio/BBQ area for guests complete with fire pit. Owners are very friendly and accommodating. We will definitely go back. Love that they are pet friendly.

Room Tip: I believe any room would be perfect.
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  • Stayed: June 2013, travelled as a couple
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1  Thank Traci C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCarlWallia, Guest Relations Manager at Motel 62, responded to this reviewResponded 2 July 2013

Thank you for taking the time out of your busy schedule to review our property. It gives us immense pleasure to know that we have served you well. We genuinely invest on giving our guests the best value for their money while making their stay a comfortable one to remember, and for you to commend us on that matter is truly rewarding and inspiring. Thank you for the appreciation you gave with regards to the cleanliness of the accommodation in total, we certainly hope to be of service to you again soon.

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Reviewed 4 June 2013

This facility offered an attractive, spacious, well appointed room with a comfortable king size bed, large bathroom/dressing area, an in-room Jacuzzi hot tub, all at a very affordable price that was comparable to or below many other lodging facilities where I have stayed in recent years. The facility also allows dogs of any weight/size in many rooms (with advance notice and a nominal additional daily charge).

Room Tip: Room #218 is very large, has one very comfortable king-size bed, a spacious bath/dressing area, a Ja...
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  • Stayed: June 2013, travelled as a couple
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Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCarlWallia, Guest Relations Manager at Motel 62, responded to this reviewResponded 5 June 2013

The comfort of our guests means so much to us, and to be able to ensure it without fail is our primary goal. We truly appreciate the time and the effort you gave to share to us your positive experience. To hear that we have served you well is rewarding enough for us already. Rest assured that we will always go above and beyond what is needed to give you nothing but the best service there is to offer. We couldn’t wait to be of service to you again very soon.

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Reviewed 1 May 2013

Made res with motel and asked for handicapped room for three people on 2/11/13. Got a welcome call on 4/25/13 and changed to 2 people. Got to room and quickly unloaded and left. Returned late after meeting @ another property and discovered that room was not handicapped as reserved but next to it. No cigar. Front desk was closed at 8 PM. In morning on Sat, no breakfast until 8 AM. No desk until 8AM. Called in next couple days and talked to lady who said last week was first week and would have owner call. As of 4 days no owner call. DO NOT STAY HERE. This is the poorest service I've encountered in many years of travelling.

  • Stayed: April 2013, travelled on business
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1  Thank randyaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCarlWallia, Guest Relations Manager at Motel 62, responded to this reviewResponded 2 May 2013

We would like to extend our appreciation in taking the time to write us your feedback. We are however deeply sorry for we fell short on your expectations. Your concern with regards to failing to give you the room of choice is indeed very disappointing; all the matters you raised will surely be put into meticulous assessment and be given prompt actions without delay. We wish to let you know that your voice has been clearly heard. The opportunity you gave for us to improve means a lot to us, and we hope that we may serve you again in the future and give you a far better experience.

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Reviewed 23 April 2013

We stayed here 4/20-4/22 2013. The first night we stayed in room 320. The next night we stayed in room 215.
It’s a Motel. The name says it all. This is not fancy nor hotel’ish. Think of a middle of the road Motel and this is it.
The price was great at less than 60 bucks a night but you get what you pay for. (I.E. less sleep)
The staff is very friendly and accommodating and was willing to address some of or complaints. However the accommodations simply could not overcome them.

Pro’s-
Cheap accommodations.
Location is fine and on bus route
Staff is friendly
Staff willing to accommodate

Con’s-
Disrepair - (Peeling paint, cracked walls, loose shower rod, bath light does not work, hair dryer does not work)
Outdated – The wall paper does not match the updated bed dressings. TV’s are old.
Bed’s - are not comfortable. Staff moved us to bottom floor as they said the beds were newer and better. I’d argue they are the same if not worse. The bed would be fine probably for 1 persons but 2 people is not doable as every movement bounces the other person.
Towels - a room with 2 queen beds comes with 2 bath towels. What’s that about???
Booking system is a mess and does not work. I booked through their website and they insist I did not. The request did not go thought and they did not have us booked when we showed up even though I had a confirmation #.

I booked this place on reading TripAdvisor reviews. Not sure where people stayed within the motel but It’s centrally not a great place to stay. If I had to do it over again I’d pay a few more bucks and get a nicer place.

Room Tip: They say the lower rooms (in the 200's) have newer beds. We stayed in both upper and lower and b...
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  • Stayed: April 2013, travelled with family
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2  Thank AruoraKode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCarlWallia, Guest Relations Manager at Motel 62, responded to this reviewResponded 24 April 2013

We are very grateful for the feedback that you raised, as it will be of great help to us in better serving our valued guests. We wish to extend our concern and our apology for the inconveniences you have been put through. The feedback on the hotel accommodation, as well as the technical problems with the online booking in total will be closely evaluated and monitored accordingly, thus proper actions will be taken to address the concern at hand without delay. We sincerely hope that we may be able to change your perception should you wish to revisit us next time.

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Reviewed 11 April 2013

Great place to stay! Economical and well maintained older motel. Owner very nice. Clean and comfortable. Owner called to check on us shortly after we checked in to ensure the room was to our standards. Recommend upgrading to jacuzzi!

  • Stayed: April 2013, travelled as a couple
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1  Thank CrystalLitton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCarlWallia, Guest Relations Manager at Motel 62, responded to this reviewResponded 12 April 2013

We wish to extend our sincerest appreciation for the time you took in writing us your valuable feedback. We couldn’t be more pleased to have served you well and made your experience a memorable one. It pleases us to know that you noticed the cleanliness and the dedicated service we wish to give to our guests for we aim nothing but to offer you a comfortable and pleasant experience to remember. We hope to be of service to you again soon.

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Reviewed 26 February 2013

Week end in Eureka Springs, got a king bed Jacuzzi tub room. Suprised how the room was, very clean and nice big Jacuzzi. Check in was a quick and they were very polite. No problems during our stay, a few cosmetic issues but no problem. Did not get teh motel for the breakfast so I dont know how it was, we went out to eat. Nice and quiet and will go back again! Price was very reasonable for what we got!

  • Stayed: February 2013, travelled as a couple
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Thank papa-oklahoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCarlWallia, Guest Relations Manager at Motel 62, responded to this reviewResponded 3 March 2013

Dear Guest,

We are so pleased that you had a great experience at Motel 62. It is such a tremendous feeling that our guests have a wonderful and comfortable stay like no other hotel can provide. We assure you that we will continue to provide you quality services. We hope to serve you again in the future. Thank you.

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Additional Information about Motel 62

Address: 3169 E van Buren, US Hwy 62 E, Eureka Springs, AR 72632-9498
Region: United States > Arkansas > Eureka Springs
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Eureka Springs
Price Range: £44 - £59 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Motel 62 2*
Number of rooms: 62
Official Description (provided by the hotel):
Welcome to Motel 62! ... more   less 
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Also Known As:
Motel 62 Hotel Eureka Springs
Motel 6 Eureka Springs
Motel Six Eureka Springs
Eureka Springs Motel Six
Eureka Springs Motel 6

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