My husband and 2 boys booked a room to stay at Stonegate Motel in the beginning of August for a couple days vacation before school started. I had to use my CC to "book" the room and when we arrived a few days later, my husband went in the office on site and paid the (female owner) in cash for our room for 2 night stay. We thought no more about it.....while we were there, our room's air conditioner unit was leaking water/moisture all over the floor/carpet. We even didn't bother the owner with changing out rooms. She offered but we told her we'd just hang in and deal with it. After a couple of weeks, my CC was debited 65.00! I called her immediately and she remembered us as I am in a wheelchair and a double amputee. When I addressed the issue of my CC being debited, she got all excited and kept saying "she didn't do it!" I told her I would reverse those charges as they were paid in cash. I even tried to explain to her that "she" took my CC # to hold the reservation! Then a month after that charge was disputed, I rec'd notice that they rec'd documentation that the charge was valid!!! The only thing they would have gotten was my CC# for the reservation......but I never signed anything!!! Now I have to dispute with her again. They seemed nice to us while we were there, but they do not want to do the right thing with showing we paid in cash when we arrived for the 2 days which we paid 130.00 total! The bogus charge of 65.00 is only one night's charge....but we stayed for 2. They are trying to get an additional 65.00 from us! I would not recommend staying there....pay the additional few dollars and stay in a well known hotel.
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- Also Known As:
- Stonegate Hotel Eureka Springs