Decided not to stay 2 nights!! Bed was very uncomfortable (still has plastic on the mattress that it was purchased with). We woke up so sore that we couldn't do another night!! Continental breakfast consisted of wrapped snack cakes (Little Debbie type) after telling us they would have 'pastries'. Tried to get refund on 2nd night since we checked out before 10 am. Customer service was horrible- clerk kept saying she would not refund due to policy-regardless of us being extremely unhappy with our stay, she didn't even offer to take off some of the charge. The office had stuffed animals all over it and was cramped. Don't get me started on the smell of the room. We went down the road and stayed at Express Inn (4042 E Van Buren).
Express Inn cost less, much better customer service, room is much nicer, there is no plastic on the bed, the beds are comfy and are actually queen size- not full, and has an actual continental breakfast.
If cancelled or modified up to two day before date of arrival no fee will be charged. If cancelled or modified later or in case of no show, 100% of the first night will be charged.
This policy makes it clear that they should have refunded the one night we did not stay. We weren't asking for refund on both.
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- Also Known As:
- Stonegate Hotel Eureka Springs