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“Luxurious Underground Romance”

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Oak Crest Cottages and Treehouses
Certificate of Excellence
Anderson, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Luxurious Underground Romance”
5 of 5 bubbles Reviewed 24 February 2014 via mobile

My husband and I were looking for something out of the ordinary but still beautiful and romantic. We chose one of the hobbit caves. This was exactly what we were looking for. Huge walk-in shower, jacuzzi for two with a television above, extremely comfortable bed, and a gorgeous fireplace. Secluded, comfortable, and romantic, we will definitely return!

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Marsi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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262 reviews from our community

Traveller rating
    227
    26
    4
    4
    1
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3
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Any
English first
Springfield, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 23 February 2014

I can't comment on the rooms because we ended up canceling our trip due to the low level of customer service. We booked the treehouse we wanted, but later received an email asking us to switch rooms. This would be more convenient for their booking, because our original selection would have left one night open. I felt that was tacky, but agreed to the change.

Next, due to a death in the family, we needed to reschedule. The staff were insensitive and ridiculously degrading while explaining their cancellation policy. We intended to move our trip to a later date, but chose to cancel after experiencing such abysmal customer service. My qualm is not the need to stick to policies which we agreed to; but the uncouth staff who showed no kindheartedness while taking me through this process.

  • Stayed February 2014, travelled as a couple
    • Value
    • Service
Helpful?
1 Thank Bertie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dawn H, Owner at Oak Crest Cottages and Treehouses, responded to this review, 24 February 2014
Sorry that you feel that our customer service was lacking. We do ask customers to change rooms if it is going to leave a one night open, due to housekeeping issues. This doesn't happen that often, but it does happen from time to time. Sorry if you think that is tacky, but just plain fact that we do not have the extra man power for all the extra cleaning that would causes having single nights. We always check with the customer before doing such a change, which sounds like our employees did just that in your case as well.

Your next issue is about canceling within two weeks of your stay. Sorry that you came away with the feeling the staff customer service was insensitive and degrading to your issue of the death in the family. This was not our staff intent at all, we handle all cancelations the same where it is a death, losing ones job, car breaking down or getting sick (for each customer it is something that has come up that prevents them from coming and all are important). They did in fact rebook your room for you, as well as the other 3 customers who canceled as well for same time frame. We gave you the option to move the entire deposit to another date, not losing any money or going with the normal $50.00 cancelation fee, where you would get back $89.00. We try and make every attempt for customers to understand the cancelation policy before there is any issues with canceling. Like if you book on line (as you did) there is a box that has to be checked off that states our cancelation policy. Also every confirmation that goes out has our cancelation policy on it (as yours did).

Our employees take great pride in the fact that we re-book approx. 97% of cancelations for our customers (as we did for you), thus allowing people to be able to change the date and not lose any deposit. Just to give back ground information on cancelations, we use to not even take deposits, but then what would happen is about 5 people would cancel at the last minute and we could not get everything rebooked. We are just a small mom and pop operation and we couldn't afford that as a business. So we went with a system of one night deposit and trying to re-book the room for customers who have to cancel at the last minute, due to any reason. So we feel this is a fair system for both the customers and us as a business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, Missouri
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 21 February 2014 via mobile

Everyone should stay there at least once. Very luxurious. Loved the huge shower. Cave set up very quiet and peaceful. Being underground you hear nothing. Bed was good and I am very picky. They make it super nice. But I did not like the truck stop soap/shampoo/conditioner dispenser in the shower. Seemed kind of cheap. So just bring your own. Everything else was perfect. You will not be disappointed.

Stayed February 2014, travelled as a couple
Helpful?
Thank JenJen123123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prague, Oklahoma
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 16 February 2014

We stayed in the Sante Fe tree house for our birthday getaway back in January. Beautiful! We could live there. Very clean and it smelled great. The jacuzzi was wonderful and the fireplace was nice considering we went in the middle of winter.

Room Tip: Go for the treehouse. We are going to splurge for a castle or hobbit cave for our next trip.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jaclyn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma City, Oklahoma
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 5 February 2014 via mobile

Oak Crest is by far the best place to stay in Eureka Springs!! Our treehouse was amazing and the people at Oak Crest made our wedding day perfect. Everyone at Oak Crest went above and beyond what we expected. Our wedding and our stay were PERFECT!! Candice took care of every last detail, everything was exactly as we wanted and completely stress free. I have attended weddings at two other bed and breakfasts in Eureka Springs and stayed at several other places in town and nothing compares to Oak Crest!!! Thank you all for making our trip so special and we will definitely see you again!!!
Stanley and Debbie Symes

Stayed January 2014, travelled as a couple
Helpful?
Thank Debbie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Clair, Missouri
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 29 January 2014

We recently stayed at Oak Crest Cottages and we were both very pleased with the whole experience. We arrived late and just as we had been told, our keys and information was waiting for us on the front porch of the office. We were very pleased as soon as we walked in the door of the cottage. It was warm, music playing, a personal note addressed to us with first names, and accent lighting giving the perfect touch. We stayed for three days and the last day was as good as the first. It is very private and secluded but very conveniently located close to all the attractions. We will be back in the summer but on two wheels instead of four. Thank you for the perfect getaway.

Room Tip: We stayed in the Chateau Treehouse and loved everything about it!
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sonny K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sedalia, Missouri
1 review
5 of 5 bubbles Reviewed 26 January 2014

My fiance and I recently stay in a treehouse here and had the perfect romantic getaway. The hospitality of this place is incredible. It was everything we expected it to be and more. When we walked into the treehouse we found a gift basket with a bunch of goodies and a sweet handwritten letter welcoming and thanking us for staying. The owners gave us a list and map of places they recommended for us to go during our stay which was perfect because we enjoyed them all especially Tasteful Flavor which you have to try if you go to Eureka Springs. We had so much fun and can't wait to go again!

Room Tip: We stayed in the Sante Fe treehouse!
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paige W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Oak Crest Cottages and Treehouses

Property: Oak Crest Cottages and Treehouses
Address: 526 W van Buren, Eureka Springs, AR 72632-8814
Region: United States > Arkansas > Eureka Springs
Amenities:
Free Parking
Hotel Style:
Ranked #4 of 64 Speciality Lodging in Eureka Springs
Price Range (Based on Average Rates): ££
Number of rooms: 12
Also Known As:
Oak Crest Treehouses And Cottages Hotel Eureka Springs

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