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“Can't Wait To Return!”

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1886 Crescent Hotel & Spa
Ranked #10 of 35 Hotels in Eureka Springs
Miami Shores, Florida
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Can't Wait To Return!”
Reviewed 19 August 2012

My partner, sister and I spent two (2) nights at the Crescent Hotel in early July - our first visit to the Ozarks. We loved every moment of it. Aside from being situated in a choice location atop the mountain overlooking Eureka Springs, with easy access to the charming town below, the facility was a step back in time. The Hotel is maintained as true to period as possible. The numerous staff were very friendly, and an ample breakfast was included. As B&B owners ourselves, we are very picky, but the Crescent met and, indeed, exceeded all of our expectations. We expecially loved the pool because, at the time of our stay, the midwest, including the Ozarks, were experiencing an unprecedented heatwave. Although upon first entering our room, we couldn't figure out how to turn on the A/C, the bell boy was there in less than one minute after we called the Front Desk to show us how to turn it on - it was embarassingly easy. Yes, the elevator was closed for repairs (but being actively worked on - we saw the repairmen at work) - but who cares - we wouldn't have used it anyway - the staircases were magnificent. We can't wait to return!

Room Tip: We enjoyed a room on the 2nd floor with a balcony - highly recommended choice
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  • Stayed July 2012, travelled with family
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Helpful?
1 Thank bitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
macdevelopment, Manager at 1886 Crescent Hotel & Spa, responded to this review, 20 August 2012
Thank you for your review. We are very pleased you enjoyed your stay and many of our amenities. Thank you for being understanding about the elevator and respecting the history. We look forward to seeing you on your next stay.
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Traveller tips help you choose the right room.   Room tips (446)
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English first
Alexandria, Virginia
Level 4 Contributor
42 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 August 2012

Beautiful property with access to local shops. Dark history and I have photos that prove this place has some serious paranormal activity! We slept well, though. Our rooms were just charming and if yo love historical places, you must visit. Yoga by the pool was offered, so I took advantage of that. Walking distance to really neat locations. The garden is gorgeous and has great photo ops, just as the downtown area. This part of AR is just pretty in general. We brought our 1 year old and in laws and had no problems with accommodations. Overall, it's a great hotel to stay, take the ghost tour for sure, whether you believe or not! Oh- there is a spa and bar with seating overlooking the lushness of the area. Red cardinals are a pleasant sight whilst drinking on the bar patio AND there is a giant statue of Jesus in the distance. :)

Room Tip: There are options to stay in the most haunted rooms. We chose to stay with views of the garden.
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  • Stayed September 2011, travelled with family
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Helpful?
Thank L H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
macdevelopment, Manager at 1886 Crescent Hotel & Spa, responded to this review, 20 August 2012
Thank you for your review. We are very pleased that you enjoyed your stay and so many of the amenities we have to offer. We look forward to seeing you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
Reviewed 13 August 2012

Got a 'deal' on a king room. Had been to the Sunday brunch in the hotel's dining room before, so thought it would be fun to stay in this 'haunted' hotel. Upon check-in, learned that the only room left was in the top (4th) floor. Um, my partner is disabled! We handled it, but is it even legal to remain open if not ADA accessible? Room was clean, but tiny. Breakfast had good service, but food not as good as the brunch. On the way to the pool on a 100 degree day, discovered there was a wedding happening, thus blocking the entrance to the pool. We were already changed into suits and had just descended the four flights of stairs. The front desk said to wait a few minutes; the wedding was moving to another part if the hotel. So we waited a bit, then awkwardly navigated the stragglers to the pool gate only to find it was locked! Had my disabled partner wait there while I went to front desk. Concierge came with a huge wad of keys and asked if we were 'good with keys'. Uh, no. Finally got on and it was pleasant. Best part of stay was the free shuttle service to the shops and back. We would have not been able to walk the huge hill, and parking on the strips of shops is tricky, so this service was great and fast. Bottom line, the place is just run down, and the staff isn't far behind. Won't stay there again; not even worth the bargain price.

  • Stayed August 2012
    • Value
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Helpful?
Thank QueenBeeJosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
macdevelopment, Manager at 1886 Crescent Hotel & Spa, responded to this review, 20 August 2012
Thank you for your review. We apologize for the inconvenience of the elevator for it is being completely replaced for your convenience and safety in the near future. The pool is a great amenity and we are glad you were able to enjoy it and thank you for waiting until the wedding was complete. We are pleased that you enjoyed the shuttle service also. We hope that you will give us a chance to improve your opinion on your next visit.
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La Manga Club
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 August 2012

We are British living in Spain and on a recent visit to our son and his family in Dallas we all went on a road trip to Arkansas and Missouri.
Eureka Springs is a most attractive and fascinating town with its distinctive architecture and a very interesting history; the latter is reflected in and closely linked to the Crescent Hotel & Spa with its strong traditional aura. It may not be the most luxurious 4 star hotel and is not cheap, but this is more than compensated by the fact that it reflects genuinely the local history of this spa town, including the daily tours of the hotel and its mysteries,
The rooms are spacious and comfortable with adequate hanging and drawer space and good ensuite facilities, including wifi. The buffet breakfast was very good. We did not eat any other meals in the hotel, as there are a number of very good restaurants in the town.
The top floor bar has an outside balcony with stunning telescope-enhanced views over the valley and the opposite hill range and monument. A visit to the latter should be included in the itinerary.
We can recommend this town as well worth a visit and this hotel as an integral part of the appreciation of the local history.

  • Stayed July 2012, travelled with family
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Helpful?
2 Thank Breega
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
macdevelopment, Manager at 1886 Crescent Hotel & Spa, responded to this review, 19 August 2012
Thank you for your review. We are very pleased you enjoyed your stay and our town. We look forward to seeing you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coffeyville, Kansas, United States
1 review
Reviewed 10 August 2012

We always love stay at the Crescent when we visit Eurika Springs. We walk downtown on the path from the hotel. The path has many natural springs and historical placques. Then we eat at our favorite Italian resteraunt Emilioes. Breakfast buffet at the hotel was wonderful.If you like old romantic properties, you will love the Crescent Hotel. The view is breath taking.

Room Tip: Ask for a view towards downtown or the pool.
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  • Stayed June 2012, travelled as a couple
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Helpful?
Thank Vickie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
macdevelopment, Manager at 1886 Crescent Hotel & Spa, responded to this review, 12 August 2012
Thank you for your review. We are very pleased that you enjoyed your stay. We look forward to seeing you on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
oklahoma
Level 5 Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 5 August 2012

Staying here has been on my wish-list for many years. My family loves old, historic hotels. We stayed at the Crescent July 29-31, and while there were some definite highlights, there were also some issues that need to be mentioned. First is the hotel cancellation policy.
As we drove into the parking lot, we received a phone call from our adult daughter back in Oklahoma. Her husband was coming home from Afghanistan earlier than expected and she was leaving early on July 31 to fly to Alaska to be with him. I make it a point to find out a hotel's cancellation policy before booking, and knew the Crescent required 24 hour notice according to their website. When we went inside to check in (at around 2 p.m. on the 29th) I explained the unexpected situation and asked if we could cancel our second night without penalty to return home a day early. It is a five and a half hour drive and we wanted a chance to say goodbye to our daughter, as she will be in Alaska for three months. The desk clerk told me she would ask the manager. As I registered, she took my credit card and proceeded to charge me in advance for both nights. I reminded her about wanting to cancel our second night, and she nonchalantly said, "No, you can't without being charged. It's too late," without having asked anyone else about it. So much for military appreciation! I'm not sure why that didn't count as 24 hour notice.
During our two night stay, most employees were unsmiling and unhelpful. I can only remember one desk clerk the next day who was really friendly. I wish I'd gotten names. The extreme heat was making everyone miserable but a more welcoming attitude would have been nice.
As mentioned by others, the elevator has been broken for months, but at least we were given a second-floor room. In spite of the heat, our air conditioner worked well and I liked our room. There was no place to sit except the beds, but that was fine. The bathroom was a nice size and I loved the tile floor, white shutters, and best of all, the view out the window of the ivy-covered walls.
Some other pluses include a complimentary breakfast for two adults on both days. My husband liked the egg frittata. Free use of the town trolley was offered. Instead we used the free pass for our car to park downtown. Their lot wasn't the best location but saved us money. However, these "freebies", while nice, are part of the "resort fee" that is charged nightly.
My husband and 12 year old took the ghost tour and loved it. It is extremely popular with tourists not staying at the hotel, so a slight discount for actual guests would be appreciated but was not offered.
We got a good rate for our stay from the hotel website. We would consider staying again if the price were right. We love the architecture, atmosphere and the hotel cats. I loved spending time rocking on one of the many porches admiring the beautiful landscaping and view. But once again, there was a down side to this besides the heat. I noticed the same small bits of trash lying around there both days. Attention to these small details is needed, as is elevator repair. Their cancellation policy needs clarification. My main goal is that this review will be seen by management, who will encourage their employees to interact with their guests in a more pleasant and solicitous manner.

  • Stayed July 2012, travelled with family
    • Value
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Helpful?
1 Thank soonermom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
macdevelopment, Manager at 1886 Crescent Hotel & Spa, responded to this review, 19 August 2012
Thank you for your review. We apologize for any inconvenience that may have been caused with the cancellation policy. Your review was noted and taken further for there was an obvious miscommunication with the new front desk clerk. As for the employees we are sorry if they seemed unfriendly for that is not usually the case. The heat does get to everyone but new air conditioning units have been put into the lobby for that reason. The elevator is currently being completely replaced for your convenience and safety in the near future. We are pleased you enjoyed other areas of your stay and look forward to seeing you again on your next visit.
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Omaha, Nebraska
Level 3 Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 August 2012

My husband and I stayed one night July 31, 2012. My husband was reluctant, but I have been bugging him for a very long time to visit. Don't get me wrong, the building does have some qualities about it, and I understand that it is a very old building, so no complaints on that part. But when I spend $180.00 for a king room, I do expect just a little pampering. No elevators in working condition, and I was told they've been out since October 2011! Please, that should be the number one priority, I heard many patrons complaining about it as well. The hot tub looked like it wasn't in working condition either, and probably the biggest complaint that I had, we went to the Crystal Dining Room for dinner, the young man told us it would be a 15 minute wait, because they can only seat so may guests??? We just looked at him and said HUH, there were 4 tables with patrons sitting in this huge room. Oh well, you lost 100.00 to another restaurant. The thing that you seem to have down is the ghost tours, believe me, not everyone wants to hear about your ghosts!

Room Tip: Probably stay somewhere else
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  • Stayed July 2012, travelled on business
    • Value
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Helpful?
1 Thank ziberachi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
macdevelopment, Manager at 1886 Crescent Hotel & Spa, responded to this review, 5 August 2012
Thank you for your review. We are sorry for the inconvenience of the elevator being out. The entire unit is being replaced for your safety and convenience in the near future. The hot tub is currently working. As for the seating in the Crystal Dining Room the host does have to be careful to not over seat the sections to ensure everyone gets great service. Thank you again for your review and we look forward to improving your opinion in the near future.
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Additional Information about 1886 Crescent Hotel & Spa

Property: 1886 Crescent Hotel & Spa
Address: 75 Prospect Ave, Eureka Springs, AR 72632-3021
Region: United States > Arkansas > Eureka Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Eureka Springs
#5 Business Hotel in Eureka Springs
#9 Romantic Hotel in Eureka Springs
#9 Family Hotel in Eureka Springs
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — 1886 Crescent Hotel & Spa 3.5*
Number of rooms: 81
Official Description (provided by the hotel):
Today for Eureka Springs lodging, the full-service Crescent Hotel features 81 rooms including luxury suites and cottages, hot tub and swimming pool, the New Moon Spa & Salon, the 1886 Steakhouse, Sky Bar Gourmet Pizza with al fresco dining, concierge and bellman service, a resort activities coordinator, all surrounded by 15 acres of manicured show gardens and pristine woods with hiking and walking trails. The hotel also offers Daily Activity Programming including a Kids Kamp, Spa Fitness, History Tour, and Back Porch Social. The Crescent Hotel is also home to over 400 wedding events per year ... more   less 
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Also Known As:
1886 Crescent Hotel And Spa
1886 Crescent Hotel Eureka Springs
Crescent Hotel Eureka Springs Arkansas
1886 Crescent Eureka Springs
Crescent Hotel Spa Eureka Springs
Crescent Eureka Springs

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