My husband and I have stayed at the Basin Park Hotel on a couple of occassions, most recently July 8, 2014. We had a king room on the 3rd floor this visit. While I appreciate that this is a historic hotel, it is in DIRE need of maintenance and updates. We could see daylight around our door; the bathroom sink was stained and had no stopper; we could hear EVERYTHING going on around our room; the room was so small that the king bed took up almost every square inch of the space.
This hotel allows pets; don't get me wrong, I am a dog lover (have one of my own)! At some point in the night, guests a few doors down had barking dogs (yes - plural). Very disruptive.
Upon check-in, I asked for a AAA discount...was told the hotel honors AAA. WRONG - we were staying during the week (Tuesday night). The rate was $112.26 with tax, which I was told is the best rate. CERTAINLY not worth that given the condition.
Then there was dinner in the hotel restaurant. I have the utmost respect for wait staff and am a generous tipper for good/great service. This was amongst the worst dinner experiences I've ever had. The waitress appeared completely strung out...from waiting on a mixed drink for 20 minutes, to waiting on salads for 35 minutes (mine came after 25 minutes; my husband's came 10 minutes later after asking TWICE). I understand busy restaurants mean a wait, but they weren't busy. The meal was average at best. I asked to speak to the manager on duty, who offered to discount 20% on our $41 ticket. I refused and he offered a 50% discount which I settled with. Spoke the next morning to fellow guests who were also dissatisfied with the service they received at the bar/restaurant.
What I want management to understand is there are MANY, MANY hotel options in Eureka Springs....the historic character of the hotel is not enough to lure me back nor to recommend the Basin Park Hotel. VERY DISAPPOINTED.
- Official Description (provided by the hotel):
- At the Spring where it all began, The 1905 Basin Park Hotel is Downtown Eureka Springs' full service lodging option featuring the Spa1905, the Balcony Bar and Restaurant, Lucky 7 Billiards & Bar and Jacuzzi Suites. As well as complimentary shuttle, free parking, security, and a 24-hour front desk and bellman service. The hotel is in easy walking distance to over 20 restaurants and bars as well as plentiful shopping and people watching. As a guest of the Basin Park Hotel you get 2 FREE tickets to the Downtown Tour: Hellraisers, Hoodlums, and Heated History. The Basin Park Hotel hosts numerous weddings and events. ... more less
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- Also Known As:
- Basin Park Eureka Springs