My husband just got back from graduating AIT and we were planning to spend the weekend at this hotel. Due to his military schedule change, I called to cancel our reservation (in plenty of time). The woman on the phone abruptly interrupted me and asked how we had booked our reservation and I told her through the Howard Johnson website. She was extremely rude and told me there was NOTHING she could do and that I would have to cancel online. My reservation even stated if we needed to cancel, to call their phone # directly. I told her I was traveling and didn't have access to a computer at that time, and asked her if there was anyway possible to cancel through our call. I've never NOT been able to cancel through calling as long as I had a cancellation number and gave plenty of notice. She was very rude on the phone and had no phone etiquette at all!
We are still planning on visiting Eureka Springs, but will in NO WAY ever stay at this hotel! I've stayed in many hotels, and have never been treated so rude! Stay somewhere friendly!
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- Also Known As:
- Howard Johnson Eureka Springs
- Eureka Springs Howard Johnson