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Hotel Selfoss
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Reviews (476)
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All reviewsoverlooking the riversecret escapesriverside restaurantlovely modern hotelsteam roomthai restauranthot and cold foodnorthern lightsrelaxation roombreakfast was buffet stylelambstayed here for nightslobster souprooms are largedining roomcouple of nightsthe hotel offers
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Reviewed 1 July 2014

We've had a truly horrible experience at Hotel Selfoss.
We stayed at the hotel for one night in mid April. Thankfully, it was just one night!

The hotel is located just by the entrance to town, near the big bridge. You cannot miss it.

Selfoss was our first stop after completing the beautiful "Golden Triangle".
We booked a Superior room and I've exchanged several emails with the hotel when I made the reservation, to have a twin bed setup. I got a confirmation that the room would be in a twin setup.

We arrived rather late, at apx. 20:30, and checked in quickly.
The entire hotel might look nice on the photos, but upon arriving, it looks totally ragged and is obviously NOT a 4-star hotel (it's more of a 2-3 star hotel, at most).

Our floor looked like a very cheap youth hostel, with numerous luggage items and shoes thrown next to the rooms. What a mess!
Our room (number 322) was not set up in a twin setup but rather in a king bed setup.
We quickly rang reception and told them about this, and the person at the reception said he would come up soon and arrange things for us.
It took him over an hour to come and re-arrange the room for us.
The tiny TV in the room had no reception at all, but the person from reception said nothing can be done about it.
The room itself was rather spacious, with a connecting door, VERY shabby beds, but a decent view to the river.

The bathroom was the tiniest we've seen in any hotel in Iceland, and there was very little space to move inside.
It included a tiny sink, which was just next to a toilet and a VERY stinky shower to match. Now, I know that some hotels in Iceland have sulfur smell from their hot water, but this hotel was over the top – the hot water smelled acidic, literally, and stunk the entire room (rotten egg style).

The walls between the rooms are horribly thin, and upon trying to go to sleep at around 11PM, we couldn't, as there was a techno party going on in the next room across the corridor.
We did not succeed in making the teenagers in the next room realize it's unacceptable to have so much noise at night, so we reported this to the reception – once, twice and thrice, during the next 90 minutes.
Absolutely NOTHING was done by the receptionist. NOTHING!
It was impossible to sleep at all, even using ear plugs – the floor was shaking due to the bass in the next room.
As we were so extremely tired and we had a very long drive the next morning, we knew we had to get a good night sleep, otherwise we won't be able to drive.
We then decided, that since the hotel literally doesn't care about our well-being, we would check-out and seek another hotel, which can accommodate us.
Unfortunately, we could not find any availabilities (the closest one was in Fludir, some 50 kilometers away) and it was after 1:00 in the morning!

The party finally died out at about 4:30AM and we managed to get a two and a half hours of sleep.
The next morning, after a quick (and below average) breakfast at the Riverside restaurant (which was included with our rate), we checked-out, not before asking the receptionist to be contacted by a manager regarding our horrible experience.

No manager contacted us and a couple of weeks later, after sending an email to Mr. Bogason, the hotel's GM, I got a very dismissive reply with a truly embarrassing "sorry".
Ever since that email, Mr. Bogason has been continually ignoring my contacts.
This horrible customer service awareness is so very NOT typical for Iceland, but regrettably, the hotel chose this approach, unwilling to confront its total failure to deliver a so-called "4-star experience".

Bottom line – if you are looking for a 2-3 star hotel to crash for the night, and you do not care about spending apx. 150 US$ (off-season) for a noisy room, stinky shower, average breakfast and a HORRIBLE staff and management, this is the place for you.
Otherwise, avoid this place like the plague!

  • Stayed: April 2014, travelled as a couple
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11  Thank TheShis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014

Simple but good breakfast included. Room was clean and comfortable. We had a beautiful view of the river from our room. There is a Domino's pizza around the corner and a burger joint. A short walk away (across the street - other side of the bridge) is a BONUS grocery store. Handy. No fridge in the room. Wifi was decent.

Stayed one night only as we drove the Ring road. This was a good stop after doing the Golden Circle route.

Stayed: May 2014, travelled as a couple
Thank Chr15t1n3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonasYngvi, Public Relations Manager at Hotel Selfoss, responded to this reviewResponded 16 July 2014

Hi moovstr,

I thank you for your kind review and I am glad you liked Hotel Selfoss.
We do our best to make our guests happy and therefore we like it when we manage to reach our goal. I hope you will travel to Iceland again in the future and feel free to visit our hotel.

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Reviewed 19 June 2014

This hotel was part of our tour and because of the great hotels we had in Iceland, we thought this would be the same quality. But, no. The beds need to be replaced. Room was just ok. The front desk staff was fine, the restaurant staff, needs improvement. Breakfast was a buffet and was ok.
Would not chose to eat there if I had a choice.

  • Stayed: June 2014, travelled with friends
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2  Thank neverhome482
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonasYngvi, Public Relations Manager at Hotel Selfoss, responded to this reviewResponded 16 July 2014

Hi neverhome482,
I thank you for your review of Hotel Selfoss.
We will take into consideration your popints for improvement. Hotel Selfoss has had a change in management and for the last few months much has been done to improve the hotel. The work is never done. I hope you will pay us a visit next time you are in Iceland and see for yourself that we value your opinion.

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Reviewed 9 June 2014

We stayed there as a couple over a weekend, just one night. The room was spacious , but the bed was not a queen size, but two single beds scooted together. Our understanding from the staff is that all the beds in the hotels are like this, thus no regular queen or two person beds. This downgraded our romantic getaway. The internet in the hotel room was very bad as well. We went to the spa which was quite nice, but there was no shower gel left in the soap dispenser, so they had a bottle on the floor in the women's showers, but there was no soap at all on the men's side.

Dinner was served any time between 6 and 10 pm. The dinner was very good and out waiter was extremely nice. We ate late and noticed a group coming in unexpectedly for dinner at 9:30 pm, we could tell that the staff found this frustrating as they had been preparing the dining room for breakfast the next day. We had breakfast at 9 am (it was served from 7am-10am). When we got there the eggs and bacon were almost all gone. Similarly the bread biscuits were almost all gone. We waited a while for them to refill it but they never did. While we ate breakfast the staff was preparing the room for lunch, so we again felt like we were in their way.

The hotel is clean and nice looking, but overall the hotel was very average.

  • Stayed: June 2014, travelled as a couple
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Thank einstok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonasYngvi, Public Relations Manager at Hotel Selfoss, responded to this reviewResponded 15 July 2014

Hello einstok,
I want to thank you for writing a review. I would have wanted your experience to be better and you would have been happier with the hotel.
We have brought in new bed in several rooms and those are double beds so you would like it better now. It is never frustrating to have guests at Hotel Selfoss but they might have been in a hurry to get everything ready for a group.
Do not hesitate to send me an e-mail if you plan another einstök weekend and we will see if we can do things better this time.

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Reviewed 10 May 2014

We ended up being in this region on Good Friday, and having no idea everywhere was going to be closed, we ended up staying here by chance. I say by chance & would recommend that's when you only really should stay here...by chance!!! It's clean and pleasant enough, and the rooms are spacious, but having just travelled through Vatnajokull national park, it seemed very dull and bland. Breakfast was nice, but the lady on the front desk did not seem particularly knowledgeable aboout Iceland and the area as I witnessed with other guests making enquiries. Much better places to stay in Iceland than here!!!

  • Stayed: April 2014, travelled as a couple
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1  Thank Mareofessex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonasYngvi, Public Relations Manager at Hotel Selfoss, responded to this reviewResponded 19 May 2014

Hi Mareofessex,
Thank you for taking the time to review our hotel.
I am sorry that you did not get the best out of your stay with us. We have discussed the lack of knowledge that you experienced in the lobby and we will make sure that our guests will get better service in the future.
On behalf of the staff of Hotel Selfoss we hope not to be so "dull" in the future. :)

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