every year me and my friend are visiting Mud Chamber in Oriel House Hotel and Spa. It is fantastic experience itself and very unique. For the last couple of years we enjoyed every single time of being there. Not this time. We booked ourselves in to the spa and were surprised at first by the cleanliness and drop in standards. We decided ignore that and enjoy the Mud Chamber. Unfortunately, mud cnamber was not working properly,steam part of it was broken. When we went in to the relaxation zone and again more disappointment, no fruit, no juice as it was in previous years...when we left and complaint at the reception, girl said she does not know what could be done.and she will pass it to her manager.Manager never came back to me or any of my friend. I had to email general manager of this hotel to get some reply..i was promised a refund...a voucher to comeback...never happened...very very poor service overthere..will not be back and will not recommend.
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- Also Known As:
- Oriel Hotel Cork