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“excellent hotel in Cork”

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Fitzgerald's Vienna Woods Hotel
Ranked #1 of 1 Hotels in Glanmire
Certificate of Excellence
Limerick, Ireland
Level 5 Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“excellent hotel in Cork”
Reviewed 7 June 2014

Fabulous hotel, with a lovely atmosphere, the staff were very pleasant, especially Darren on Reception, I had requested a quiet room, as we were staying just the one night, and I had my sister with me, who had had a minor proceedure done that day at C.U.H Hospital, so I wanted to ensure that she would be able to nap or rest etc., without being disturbed, and I explained this to Darren over the phone before I arrived, and he delivered, our check in was very quick and efficient, and he was very helpful in general, a pleasure to deal with. Our room was lovely and spacious and more importantly quiet, there was music on that night in the hotel, and we didn't hear a peep in our room, which was great. We had the dinner in the hotel, and it was fabulous, the quality of the food was delicious, and very well presented, there was a lovely minature loaf of bread given to us whilst we were waiting, which you could slice as you wanted and butter, and it was lovely. We had lovely starters, smoked salmon etc., and we both had the steak, which was cooked to perfection, and all in all the food was fantastic, as was the buffet breakfast the following morning, with gorgeous fruit skewers, with fresh strawberries, melon, etc., which I had never seen before, and there was a lovely selection of muesli/granola, and natural yoghurts, as well as the 'full irish' everything was plentiful and hot and cooked perfectly, and the staff were attentive and helpful. I could not fault this hotel, it is a little bit out of the city, about ten minutes or so, but it was exactly what we were looking for, there are loads of little nooks and crannies around the hotel, with lovely queen anne chairs and couches to sit around if you so wish, and loads of vases of fresh flowers everywhere, which gave the hotel a lovely feel, plus lots of free newspapers, and a lovely conservatory with tiny fairy lights on the ceiling, which was lovely at night. I would certainly stay here again and would have no hesitation in recommending this hotel to my friends. I often visit their sister hotel, the Woodlands in Adare, as I live near there, and I would have thought that they were superior in quality and customer service to the Vienna Woods Hotel, but I was mistaken, the Vienna Woods has surpassed them.

There was one small niggle though, and that was that I found the price of the bottle of red wine (McGuiggans I think) to be fairly priced at €18 in the restaurant, however I was charged €6 or €6.50 I think for a single glass of wine before that in the bar, which I thought was a bit on the expensive side, but other than that, the value was exceptional. Thanks to Lidl (we got dinner, bed and breakfast for €49 each) and to the Vienna Woods Hotel Team for a thoroughly enjoyable stay, it is great to be able to review a hotel positively when it is due them :-)

Room Tip: Ask for a quiet room in case there is a function on in hotel (unless you are going to the function!)
See more room tips
  • Stayed June 2014, travelled with family
    • Value
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Helpful?
2 Thank Mary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FitzgeraldHotelGroup, Manager at Fitzgerald's Vienna Woods Hotel, responded to this review, 9 June 2014
Dear Mary from Limerick,

I would like to thank you for taking time to write your review. We were delighted to look after you here at Fitzgeralds Vienna Woods Hotel and are glad you enjoyed yourself in our hotel which we hope offered a feeling of a home away from home. We truly appreciate your compliments regarding our staff - we're continually striving to ensure our guest's visits are enjoyable from start to finish, and the staff are essential.

We look forward to welcoming you back in the future.

Kind Regards,

All the Team at Fitzgeralds Vienna Woods Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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752 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
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English first
Clonmel, Ireland
Level 4 Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 June 2014

This a lovely hotel just outside Cork City. It is an ol hotel, lovely to relax in. The food is very good and the staff are friendly and courteous. The one downside I found with the hotel, though it has a wheelchair toilet, be prepared to leave the wheelchair outside the toilet. There is not enough room in the toilet for the wheelchair and close the door.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Tony301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FitzgeraldHotelGroup, Manager at Fitzgerald's Vienna Woods Hotel, responded to this review, 9 June 2014
Dear Tony 301,

Thank you for taking your time to write your review. We appreciate your compliments of the hotel and we are delighted you enjoyed your experience with us. However, we would like to apologise for any issues with our disabled bathrooms - the disabled toilet adheres to the 2000 legislation guidelines with respect to the room dimensions. However, we are in the process of starting refurbishments in the bathrooms of the hotel and our disabled bathroom is our main priority. We would like to extend our sincere apologies if this resulted in any discomfort for you or other guests during your recent trip to the hotel.

Kind Regards,

All the Team at Fitzgeralds Vienna Woods Hotel
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Manhattan, KS
Level 6 Contributor
113 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 June 2014

We were thrilled to find this place after hours on the road. What a great find! Susan got us checked in quickly and called to save us a spot at dinner since we were coming in so late. She was the best and an absolute pleasure. Dinner was so great! The rooms were comfy and I slept like a baby.

  • Stayed May 2014, travelled with friends
    • Value
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Helpful?
Thank pnkybrwstr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FitzgeraldHotelGroup, Manager at Fitzgerald's Vienna Woods Hotel, responded to this review, 9 June 2014
Hi pnkybrwstr,

Thank you for taking your time to write your kind review. We are delighted you stumbled across us and that you enjoyed your stay with us. It is our main priority to look after our guests from start to finish and it is great to hear how accommodating Susan was.

We look forward to welcoming you again,

Kind Regards,

All the Team at Fitzgeralds Vienna Woods Hotel.
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London, United Kingdom
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 May 2014

We had four days' stay here recently with friends, exploring Cork and the south coast. The staff were extremely pleasant and helpful, and our room and en suite a good size and well appointed. Although it is a little way outside Cork it is a quick bus ride (and the bus driver will even drop you off at the bottom of the drive if the traffic isn't heavy). The food was good value (we had one dinner and one breakfast) and the bar pleasant. Two small caveats - it is clearly THE wedding venue in the area so ask for a room away from the car park if you are an early-to-bed sort or the guests leaving functions may bother you. Also there was no fridge in our room but maybe you only had to ask for one when booking.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank Jennie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FitzgeraldHotelGroup, Manager at Fitzgerald's Vienna Woods Hotel, responded to this review, 9 June 2014
Dear Jennie445,

We were delighted to look after you during your stay with us and thank you very much for taking the time to share your comments. While we are outside the city centre, the hotel offers a tranquil surrounding to return to and relax after a busy day of shopping and only a short ten minute drive away. Fridges are available in the bedrooms upon request and if you decide to visit us again we would be delighted to organise one for you.

Kindest Regards,

All the team at Fitzgeralds Vienna Woods Hotel
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Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 May 2014

A group of 16 of us stayed in the Villa's in Vienna Woods for the weekend. The houses were lovely, very clean and included everything we needed. We had a BBQ cooked for us at the villa's on the Saturday night, the food was fantastic and was only topped by the excellent service. The staff in general that we dealt with for the whole weekend were superb, they couldn't have been more helpful or accommodating with everything. I will definitely be back and would highly recommend it.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Suzanne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FitzgeraldHotelGroup, Manager at Fitzgerald's Vienna Woods Hotel, responded to this review, 9 June 2014
Dear Suzanne F,

Thank you for your kind comments. We're thrilled to hear you enjoyed your stay,in particular the BBQ in the villas. We truly appreciate your compliments regarding our staff. We're continually striving to ensure our guest's visits are enjoyable from start to finish, and the staff are essential. I'll be sure to pass your comments along to our team.

We look forward to welcoming you back in the future.

Kind Regards,

All the Team at Fitzgeralds Vienna Woods Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 17 May 2014 via mobile

Stayed at vienna woods for my cousins wedding, from the minute we stepped into the hotel we were made feel welcome, we were promptly checked into our rooms by two extremely friendly staff members, we had dinner included in our package and the food was amazing so compliments to the chef, during the meal for the wedding staff were very nice we even had the owner come to our table to ensure everything was ok.
Just a small let down was been left waiting at the bar for almost 20 minutes while other people were walking up beside me and getting served and after waiting that long was told there was no change in the till to come back later (which I totally forgot because we had so much going on with the wedding) and like other reviewers mention breakfast could be hotter.
The staff are definitely a credit to this hotel especially Glanis, phoenix, ali & Darren just to name a few, keep up the good work :-)

Stayed May 2014, travelled with friends
Helpful?
Thank Melissa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FitzgeraldHotelGroup, Manager at Fitzgerald's Vienna Woods Hotel, responded to this review, 20 May 2014
Dear Melissa S,

Thank you for taking your time to write your kind review. We are delighted you enjoyed your stay with us at Fitzgeralds Vienna Woods Hotel. Our customer service and satisfaction are our main priority and we were thrilled to have looked after you when you attended a wedding here recently.

Thank you also for your feedback with regards to the bar service and breakfast in the hotel, we take customer direction very seriously and continuously look for ways to improve the experience for our guests.

Kind Regards,

All the team from Fitzgeralds Vienna Woods Hotel
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Brisbane, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 May 2014

In May 2014 we stayed in the Vienna Woods Self serving Chalets for a couple of weeks. They are situated above the Hotel itself and are lovely and quiet as far as outside noise is concerned. Unfortuately we slept in the main upstairs bedroom and were kept awake most of the night by the plumbing hissing and gurgling and bellowing all night for 2 nights before staff came to repair it. There is no Wi-Fi in the Chalets and you have to go to the main hotel along with your computer if you want to use the free service provided. There were no information sheets on how to work the appliances such as washing machine, oven or television and the television in the lounge room had very poor sound quality in the speakers and the controls had no backs covering the battery's. I also thought it a bit poor that there was not one bar of soap in the place nor was there any dish washing detergent to enable at least one batch of dishes. Also no dish cloth to clean up any mess. The mattress on the bed was very firm also which gave poor sleep quality. On the up side the chalet was roomy with 4 bedrooms and 4 ensuites and well functioning stove and fridge in the kitchen. Close parking was also a bonus. In two weeks we did not receive any change of towels or linen so I think for the price that was pretty poor too. Would I stay there again.... Probably for the convenience but now I am wise to the pitfalls. The staff in the main hotel were helpful and courteous so no complaint there.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aussie_Hatch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FitzgeraldHotelGroup, Manager at Fitzgerald's Vienna Woods Hotel, responded to this review, 9 June 2014
Dear Aussie_Hatch,

Thank you for sharing your constructive feedback. We’re happy to hear of your compliments to the staff, and we’re glad you enjoyed your stay and the comfort of the holiday villas. However, we’re disappointed to hear of your experiences with other aspects of the villa.

We take pride in each and every aspect of our hotel and villas and our guest’s experiences are our top priority. We appreciate you sharing the details as we take these comments seriously. Please know that I have discussed your points with the management team. I want to assure you the situation is being looked into, and we are in the process of correcting these issues to improve the quality of our guest’s stays. It is being investigated at the moment as the normal procedure is to have dishwasher tablets, cleaning cloths and soap in all of our villas and we would like to thank you for bringing these issues to our attention.

We look forward to welcoming you back in the future.

Kind Regards,

All the team at Fitzgeralds Vienna Woods Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fitzgerald's Vienna Woods Hotel

Property: Fitzgerald's Vienna Woods Hotel
Address: Lower Glanmire Road | 1/2 mile from roundabout, Glanmire, Cork, Ireland
Region: Ireland > Province of Munster > County Cork > Cork > Glanmire
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Glanmire
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Fitzgerald's Vienna Woods Hotel 4*
Number of rooms: 50
Official Description (provided by the hotel):
Corks premier wedding venue. Nestled in 22 acres of private woodlands, originally built by the founders of the Beamish Brewery over 200 years ago, today the Hotel is owned and run by the Fitzgerald family. Large open fireplaces, High corniced ceilings, Gold framed Oil paintings, and lots of comfy sofas set the scene. With 50 bedrooms, Crawford’s Bar & Conservatory, weekly Sunday Brunch, and eight luxury holiday Villas this we offers the country experience on the edge of the Cork city. ... more   less 
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Also Known As:
Fitzgeralds Vienna Woods Cork
Hotel Fitzgeralds Vienna Woods

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