I stayed for one night in the Sandhouse, Rossnowlagh the day afer I checked out of Harveys Point (See my other review) and boy did I regret it.
My reasons are quiet simple. To start with I found the hotel to be quiet expensive, the night prior I was in a 5 star resort and paid only a few euro more so Euro for Euro I can't understand how the Sandhouse justified its price. The second issue I had is that I booked the room over the phone about a week before travelling and yes you guessed it there lost my reservation. In this day and age for a reception staff member to take a phone booking and then not enter it into the system is unforgivable.
Now for me this hotel is a 2-3 star quality, with the typical type of decor and rooms I seem to find dotted around Irish coast resorts, ie shabby and old. The hotel seems to be living off the fact that Tony Blair used to stay there as a kid, in fact it advertises this. Thats just not a good enough reason to stay here or in any hotel.
I had breakfast one of the mornings which I did find acceptable so no issues there but I cant comment on the dinner quality as I ate elsewhere.
My biggest gripe with the hotel those was the treatment by the staff when I needed assistance. Our car was damaged in the car park and i asked the reception staff to have security to check the CCTV for me. I was told this would be done and they'll call me with the info needed. I checked out knowing that the matter wasin hand. After a few days with no phone call I called back to follow up, again I was told it was no problem and they would call me back. You guessed it, they didnt call me back, in fact they never returned a single call over the numerous times that I contacted them. Even the manager ywho seemed eager to help when I spoke to him didnt bother calling me back. The simple fact here is that the hotel (family run) didnt care one little bit about its customers and the fact that my car was damaged on their property. Sandhouse, you broke the golden rule !! Pu the customer first !!!
So in a nut shell, overall I found the hotel to be poor quality but worse than that the customer servce or lack of it should put doubts in your mind as to whether or not you should spend your money here. I wont be back and I will not recommend to anyone.
- Official Description (provided by the hotel):
- This 4 star manor house hotel is located on the edge of the Atlantic Ocean overlooking Donegal Bay and Rossnowlagh Beach. Award winning cuisine, fine wine and local staff mix to give a truly relaxing experience. Marine spa with seaweed bath, Jacuzzi steam room and 8 treatments rooms is a must visit. ... more less
- Reservation Options:
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- Also Known As:
- Sandhouse Hotel Rossnowlagh, County Donegal, Ireland