I stayed in this hotel last night and I have to get my experience across to anybody thinking of booking this hotel asap. Although RH&CC is in a good location (near airport but still rural), it is not as described.
The entrance is cold and unwelcoming. Don't be fooled by the sash windows and low lighting, it is grubby and in need of a good carpet wash. Very rough around the edges if you pay any attention at all. Check in was standard but severely lacking in information and had to ask what time food was served to, was the pool still open, what time was breakfast served from as I was not volunteered this information.
The bedroom on first glance is again standard, white, clean linen and spacious with a clean bathroom, again with clean, white towels. The view from our room on the first floor was of the golf course and this was very pretty, especially on a sunny day. However, when I spent a few minutes in the room I began to notice scuff marks on many walls and even parts where paint had chipped off. This is a small thing really as the room itself was clean but the tv did not have the list of channels that the list beside it claimed it did.
The bar was our next port of call for some food and drinks. Firstly, my wine glass was dirty, from both watermarks and somebody else's lip-prints. Then the food...I order a €15 steak dinner which was absolutely dreadful. Though the cut of meat was mostly fatless, it was not cooked medium as I had ordered and was in fact luke warm at most. The thick cut chips were fine but the pepper sauce was basically lumpy gravy with pepper flavour and the onions piled on top of the steak were cooked within an inch of their lives and soggy. Worst of all was the side salad in which I discovered, by chewing on it, a small stone with dirt still on it. Okay, you could say, at least the salad was fresh, but it couldn't have been washed very well. My partners calamari were also cold and limp, processed and from frozen in appearance. He said that they were cooked okay but weren't even luke warm. Yes we still ate it as we were starving and didn't want to cause a fuss on our anniversary.
The breakfast was even worse. We arrived at 7.10am. Breakfast starts at 7am and we figured that we would be early (for once). The dining room had already seated at least 30 other people and we were pointed to an empty table by the solo waitress working that morning. To put things in perspective, this dining hall could seat at least 100 and had one staff member on the floor. 10 minutes after breakfast supposedly starts the bread was gone, the orange and apple juice was gone and the eggs were gone (temporarily). You could tell that they had been there by the crumbs and empty jugs. Just as we walked to the self-service hot breakfast buffet the one waitress arrived with plates to help yourself with your breakfast. The plates were cold and not put into a heater. The beans, bacon and tomatoes were also cold. The sausages were hot. The eggs arrived via the waitress when we had already eaten what was on our plates. No toast, tea/coffee was offered to us and was not available for self-service. We left after waiting another 10 minutes to order our toast/tea. The waitress was serving the other patrons and was very busy doing this but it was too many people for one staff member to cope with alone. A customer beside us asked if omelettes were available as the brochure in the room had said and she replied that she would check. We weren't around to see the answer. I should add that ham, cheese, yogurt, fruit and cereals were available to help yourself too but we had wanted hot breakfasts, and there was no bread to go with the ham/cheese anyway.
At check-out, we were not asked how our stay had been. I cannot comment on the pool/golf facilities as we did not get a chance to try them. I think that maybe people are willing to forgive elements of this hotel as the golf course looks very good and may be the main saving grace for this place. Do not stay here if you want to eat good food!
We were staying there as we were considering it as a wedding venue, but are certainly not considering it any longer.
- Official Description (provided by the hotel):
- Roganstown Hotel and Country Club Hotel is located in Swords, North County Dublin. Only 10 minutes from Dublin airport, Roganstown Hotel offers luxurious hotel accommodation set amidst beautiful countryside. It is the only golf hotel in North Dublin offering two championship golf courses on-site, along with gym,leisure and spa facilities. ... more less
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- Also Known As:
- Roganstown Hotel And Country Club County Dublin/Swords