Looking at the 55hr sale for their 5th birthday (2 nights room only €60 for two adults/2 kids), asked if deal would fit three kids and two adults, told perfect. Booked but next morning find an email stating Id need to upgrade for €50 extra as three kids. Shocked and of course this completely ruined the great deal I felt Id booked as I'd previously stayed in this hotel with up to four children and two adults comfortably in a standard room. However after a few emails back and forth (from the hotel's point view this was €50 was requested for my comfort but the language in 1st email demanded it) the hotel decided to offer a complementary upgrade to their family suite (two bedrooms with separate corridor and large family bathroom with double sinks, huge bath and separate shower).
On arriving at the hotel, it took 15 minutes to check in. Stood waiting while the two female staff members discussed what they were going to do about a blocked toilet and also two money bags of 20cents for some other staff member. Also two phonecalls taken so I was fully aware of what special offers were on. Eventually the lady behind me decided to bypass me and ask to check in. She was swiftly put her place and told to wait behind me!!! Eventually checked in with no welcome/details on meal times/leisure center etc. Had to ring reception later to find out what time Leisure Center closed at (however we were never asked to leave both evening pass the children's time).
Family suite well worth the €25 per night upgrade but the layout of it meant we never used the sitting room area/balcony as these were off the second bedroom (kettle/hairdryer in main bedroom). Terrible view. Room did get bit chilly at night (but I appreciate its December 21st/22nd) but air conditioning unit were easy to use but very loud. Also our toilet blocked after first evening/bedside lamp started hissing/smoking and would certainly would have gone on fire had we not immediately switched it off. Smelt so bad had to leave it out on the corridor. Next morning left it beside the bed with a note but was still there when room refreshed. Later that evening second TV no signal and rang reception, lovely staff member up and fixed TV and immed removed the lamp, shocked.
The Leisure Center has a fantastic Children's pool, lovely sunlongers that one can move around easily. Staff memners very welcoming and friendly. However the blue towels are rough and threadbare, had lovely fluffy white ones on the last visit.
Underground carpark excellent, we only stay now in hotel's that have this facility.
This is the first time we didnt eat in the hotel and found good choice in Ballinasloe Town itself.
Well def be back.
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- Also Known As:
- Carlton Shearwater Ballinasloe
- Hotel Carlton Shearwater
- Shearwater Hotel Ballinasloe, Ireland - County Galway