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“Enjoyable weekend break”
Review of Shearwater Hotel

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Shearwater Hotel
Ranked #1 of 3 Hotels in Ballinasloe
Certificate of Excellence
Reviewed 20 January 2014

My wife and I stayed here last weekend, despite a few minor blips we did have a very nice weekend. Liz at reception was very friendly and helpful on arrival, however our room was freezing when we went upstairs! Food in the bar was average and service a bit slow! The restaurant menu was very limited also but we did enjoy our meal and had great service from Brian a very pleasant young man. Breakfast on both days was good nice selection of food. We will be back!

Stayed: January 2014, travelled as a couple
Thank Eoin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonACHGM, General Manager at Shearwater Hotel, responded to this reviewResponded 22 January 2014

Dear Guest,

Thank you for your feedback and disappointing to learn of the shortfall in both your guestroom heating and the below par dining experience.

Your feedback has been discussed at our weekly food & beverage meeting, with full corrective actions planned for to prevent future occurrences.

Thank you for your very positive feedback relating to both Brian and Liz, both of whom work very hard to deliver the high standards of guest care at the Carlton Shearwater Hotel.

I hope to see you returning in the not so distant future and when doing so please ask for me directly when making the booking.

Yours sincerely,
Garrett McGuinness
gmcguinness@carlton.ie
General Manager

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486 - 492 of 797 reviews

Reviewed 14 January 2014

Stayed for 2 nights in this hotel for a family event in the area. The rooms are great, although showing tiny signs of wear, which hopefully will be rectified to ensure they're in good shape.

All of the staff were excellent - friendly efficiency.

The 20m pool was not busy in the two occasions we visited it, and was clean and well maintained.

Didn't eat in the restaurant, so can't comment. The bar area was good for craic. The band on the Friday night was good and lively, the solo performer on the Saturday was fairly average to be honest. Still, there is plenty of seating around the lobby to avoid the bar area, if required.

The location is good if you wish to hit a number of areas around Galway and the mid-Shannon region, but to be honest, Ballinasloe itself doesn't have much by way of attractions. That said, the hotel itself is fairly self-contained and you could easily spend a relaxing day and night in the hotel itself.

  • Stayed: January 2014, travelled with family
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Thank 0lordy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonACHGM, General Manager at Shearwater Hotel, responded to this reviewResponded 15 January 2014

Dear Guest,

Thank your for choosing to stay at the Carlton Shearwater Hotel and delighted you enjoyed your experience with us.

Our leisure centre is very popular with both guests and the local community, with Elaine and her team ensuring that the area is maintained to a high standard, and there is always one of the team at hand to lend advice.

On your next visit make sure to experience some of our food offerings options, especially with our newly introduced Canal Bar & Bistro menu, which is proving very popular.

Many thanks for the feedback, all of which will be passed onto the team.

Kind regards,
Garrett McGuinness
(General Manager)

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Reviewed 13 January 2014

We stayed in the Carlton Shearwater Hotel for 3 nights over the Christmas/New Year period, we were a group of both families and couples. Upon entering you get a sense of this hotel, with it's large reception area and comfortable seating - looks welcoming, check-in was easy and quick.

I stayed in an executive double, but to me it was like any hotel room I've stayed in before, nothing that would stand out for it to be called an "executive room", but it has everything you need. Some of the group stayed in the suites and these were great, so worth the upgrade!

Breakfast was plentiful and the staff serving were the most polite people I've ever come across, I have to hand it to them they really do a fantastic job - I mentioned this to the manager in the restaurant before I left so hope they received this feedback.

Some of us used the SPA, it was really lovely and prices are competitive so check it out :-)
Pool area was clean and pool itself a good size.

If I'm totally honest food in the bar was a bit of a hit & miss - often being cold, but the staff in the bar were obliging and helpful at all times and changed anything that was not right. Music in the bar could do with a bit of a change, i.e. a little more lively as some performers were not the best and we actually left and went to bed so as not to listen to them anymore!

Some small changes are needed in the hotel to bring more people to it as it's handy if you want to explore west and midlands of Ireland.

Note: I think if there was an option to select "Good" I would choose this instead of "Very Good" as I think it's in between, and "Average" would not be fair to the hotel...

  • Stayed: December 2013, travelled with family
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Thank Dellie19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonACHGM, General Manager at Shearwater Hotel, responded to this reviewResponded 14 January 2014

Dear Guest,

Many thanks for taking the time to pass on your valuable feedback.

I will be reviewing both our entertainment schedule and the unfortunate delivery of below standard food offering, ensuring all necessary corrective action is taken.

I will ensure your positive feedback is passed onto our restaurant team again, who take great pride in providing warm hospitality to each individual guest.

Warm regards,
Garrett McGuinness
General Manager

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Reviewed 8 January 2014

We had another great New Year break in this Hotel. Staff were great. Food was good as usual.
Liam and Estella couidn't do enough for everyone.Looking forward to our next visit
Family suites are very good value,the extra bedroom and tv were a godsend..

  • Stayed: December 2013, travelled with family
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Thank Bcsireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonACHGM, General Manager at Shearwater Hotel, responded to this reviewResponded 9 January 2014

Dear Guest,

Many thanks for your positive feedback and delighted you enjoyed another stay with us at the Carlton Shearwater Hotel.
All of the team here are highly committed in providing a genuinely warm and professional level of guest care, with both Liam & Estella a great example of this.
I will ensure your feedback is passed onto both of the above team members and indeed all of the team in general via our "guest feedback" forum.
Looking forward to welcoming you back in the not so distant future.

Warm regards,
Garrett McGuinness
(General Manager)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2014

Nice hotel. We stayed for the room rate of just €59 and has a double and single bed in the room. This also gives you access to the swimming pool. Staff are friendly. Rooms are big and comfortable. Food is nice. Pool area is clean.

  • Stayed: November 2013, travelled as a couple
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Thank AidanMc64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

have visited the restaurant, in this hotel several times now and have yet to be disappointed, food is lovely, staff are friendly and efficient and value is good. good parking. would recommend it to any one

  • Stayed: December 2013, travelled with family
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Thank jim w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014 via mobile

Currently staying in the carlton shearwater, and finding it incredibly disappointing. Absolutely the blandest room ever, fridge has been removed, top of one of taps missing, room was so cold when we arrived, and there is no nice touches in the room at all. Downstairs the c spa cafe is a joke, not even manned and what is supposed to be on offer looks very unappetising. Everything is just done so cheaply. The location of the hotel is also terrible, overlooking a lidl or a carpark. So unless you actually have something specific reason to stay in ballinsloe anywhere else wouod be better. At the moment we are trying to make the most of our time here, rather than actually enjoying it. The last time I stayed in a carlton hotel I got food poisoning, this was a give it another go trip, but never again!

Stayed: January 2014, travelled as a couple
2  Thank DublinSheila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shearwater Hotel

Address: Marina Point, Ballinasloe, Ireland
Region: Ireland > Western Ireland > Province of Connacht > County Galway > Ballinasloe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 3 Hotels in Ballinasloe
Price Range: £50 - £116 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shearwater Hotel 4*
Number of rooms: 104
Reservation Options:
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Also Known As:
Carlton Shearwater Ballinasloe
Hotel Carlton Shearwater
Shearwater Hotel Ballinasloe, Ireland - County Galway

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