My husband and I went for dinner in the "restaurant" of this hotel this evening and we were so disappointed and disgusted that I felt it necessary to come on here and leave a review.
We had booked a meal to celebrate our 5th wedding anniversary and were looking forward to a great night. When we arrived the main restaurant was full so we were herded into the lounge where some tables were set up. We were given the menus and asked for a jug of water. The jug of water never appeared but a very nice waitress did come and take our orders for starter and main course. She didnt however ask us if we wanted any drinks from the wine menu or ever return with the jug of water we again asked for. We called a different waitress to order drinks and eventually my drink was brought to the table....no glass, no ice, just the bottle of rose. Finally after 3 attempts the jug of water made it to the table too.
After a long wait our starters finally arrived. To say that we were disappointed is an understatement. At this stage we would have paid and walked out but we had already ordered our main courses. The main course arrived to our table but unfortunately it wasn't ours, this meant another long wait for our actual order to arrive. We weren't alone in this however, all of the other tables had the same thing. When our dinner did arrive it was definitely not to our satisfaction; cold, overcooked and tasteless. We were so disappointed and decided there and then not to bother ordering dessert. We asked for the bill straight away but as was now to be expected, it took a second request for it to appear. Throughout the time we spent in the "restaurant" a manager walked in and out of the room but never seemed to help the two poor over worked waitresses. It was obvious that we were dissatisfied and looking around us it was very obvious that we weren't alone. He did not approach any of us even though our faces said it all. Needless to say we wont be back!
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- Also Known As:
- Carlton Shearwater Ballinasloe
- Hotel Carlton Shearwater
- Shearwater Hotel Ballinasloe, Ireland - County Galway