My husband & I were looking forward to staying at the Longford Arms Hotel with our two children...what a disappointment. Check-in was appalling...the Receptionist had no idea of customer service. At check-in (6.45 pm), we were informed (in a most abrupt manner) that if we wanted to have dinner in the Restaurant that night, it had to be 7.30 -7.45 at the latest. We arrived to the Restaurant at 7.40 pm. Not sure what the great hurry was, as the restaurant was not busy - however, the service was so slow. Quality of food was poor.
The following day,we went to the Leisure Centre to be informed that they had no towels for hotel guests. We were told that the Hotel did not give towels to the Leisure Centre for the Bank Holiday weekend, as the Hotel would have been left short. The Leisure Centre staff advised that we should return to the Hotel and request towels!!
Our bedroom was right above the function room...functions on both nights of our stay. Not what you want on a break away, but in particular when trying to get two children to sleep.
On a side, locks on bedroom doors were not safe for children - all a child had to do was turn the handle and the door was open.
Needless to say at check-out, we were not asked if we were happy with our stay... I think this says it all!
Perhaps, if there was more competition in Longford, staff in the Longford Arms Hotel would have to change their style..definitely an opening for a customer friendly hotel in Longford.
- Official Description (provided by the hotel):
- The Longford Arms Hotel and Leisure Centre is a three star hotel in Longford Town offering excellent facilities at affordable prices. ... more less
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