This was the first time we went for a meal in the restaurant, where do I start it was Thursday Arthur's night,
when we arrived in there were only a couple people in for food at this stage and plenty of staff about the premises. As we walked in we were not greeted, we sat down at one of the restaurant tables about 10 minutes later still no service no menu nothing, it became frustrating as I could see staff standing behind the bar chatting away not bothered.
I then approached the bar to ask for a menu, one of the staff members could see me and stayed chatting I had to walk down to the end of the bar where they were to ask for a menu, so then we ordered our food with lizzy quiet lady, my partner enjoyed his black pudding salad, the garlic bread was ok, but tasted the same that u would cook at home from frozen, there was no quality check on the starters, we sat with our empty dishes for quite a while, when someone did clear our dishes away no words said from the gentleman .i noticed the waitress who took our order had gone home, so we were waiting about 20 minutes no sign of our main dishes so I approached the bar yet again explaining we had main courses ordered he apologised and call our mains away, so he didn't bother checking with nether ourself or the kitchen staff to see if we had a main course ordered poor communication throughout the whole experience. And all through eating our mains yet again still no quality check.
There is one great staff member his name is Ben M which comes up on the receipt, very friendly it was a pity we didn't come for food when he was on very attentive to us when he cleared our mains away.
he was great with every customer I saw him deal with he is an asset to your business,I work in the hospitality industry , so I know exactly how customers should be treated. Very poor.
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