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“Excellent price quality stay to visit Chaves” 5 of 5 bubbles
Review of Hotel Casino Chaves

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Hotel Casino Chaves
Ranked #1 of 12 Hotels in Chaves
Certificate of Excellence
Portugal - Norte
Level Contributor
67 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Excellent price quality stay to visit Chaves”
5 of 5 bubbles Reviewed 10 July 2014

Most positive:
-Top rooms, they could be in a 5 stars hotel
-The bar space, library-style, very nice and relaxing
-Big and nice indoor pool and jacuzzi
-Good breakfast
-Casino connected to the hotel

Most negative:
-Main restaurant overpriced and not well advertised
-Hotel services didnt seem to be working at 100% at June (2nd restaurant, for example)

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Biajante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

339 reviews from our community

Traveller rating
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    14
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Portuguese first
  • Spanish first
  • Any
English first
Romford, United Kingdom
Level Contributor
150 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

I can't think of anything negative to say about this hotel. It's located close to the A24 motorway and very easy to find for a tired traveller. Also, easy for the route from the South to the Ferry ports of Northern Spain. Despite being acasino hotel, it was peaceful and quiet. I slept like a log. The big was enormous and comfy (pillows a bit soft for me but my hubby loved them). The bathroom was clean and modern, shower head like a satelite dish! Separate door on the toilet :) We had a balcony that overlooked vast countryside; the city of Chaves in the distance.
The spa was fabulous. A warm indoor pool with unusual black tiles (we didn't use the outdoor one, but it looked lovely). Nice roomy sauna & bubble pool and also a Turkish bath.
Dinner was a buffet so main course was a little restricted, however, it was good quality, reasonably priced and the starter selection was vast.
Breakfast was great, such a good selection of fruit, pastries and meats etc. Breakfast went on until 10.30 too. And check out was not until noon so we had loads of time to have a swim/spa before breakfast.
We can't wait to come back again.
The old town of Chaves is only 10 mins (or less) by car.

Room Tip: Our room was 216 and it was wonderful.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank candyrio27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisbon, Portugal
Level Contributor
80 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 bubbles Reviewed 20 May 2014

Wonderful stay. Very good location just outside the city. Has everything you need to relax. Great indoor pool and outdoor pool. Excellent Spa. Children play area. Rooms were spacious and very well decorated. Beds were very comfortable. Good breakfast. Staff was always helpful. Just everything we needed for a perfect weekend in Chaves.

Room Tip: Rooms in the back have better views
See more room tips
  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vmeirinhos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Setubal, Portugal
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 15 December 2013

The hotel is very good but there are some very basic details are not at the level expected for a hotel in a casino.
SPA and Health Area is excellent and helps you relaxing specially if it's cold outside.
Staff is ok. I would expect a very simple and basic, "good evening" or "good night" from the person at the front desk when we passed by. I felt it very impersonal.
The heating takes ages to warm the room (at least room 211) and the bath leaks water to the outside. I had to ask for an extra towel for the floor.

The dinner in the casino was great and the Harlem Gospel Show very good, despite the crowd was not very excited with it apart 2 dozens of people who partied all the time of the show

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Pedro P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portugal
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
1 of 5 bubbles Reviewed 20 August 2013

We tried to make a reservation on this hotel using a special packaged announced in their website: stay 1 to 3 nights and have a free dinner. The package had no restrictions whatsoever announced.

After enquiring the reservations department and the director, we were informed that the special package was not available for those dates, even though they had free rooms available at a higher rate (obviously!). We complained that the advertised pricing on their website did not mention at restrictions on availability, but the director just ignored that fact.

From this experience, I don't believe the management is well orientated towards customer care, therefore that can make a big difference during a hotel stay where we obviously expect the staff to care about their guests. They just seemed interested in charging the higher rate!

  • Stayed August 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank SEMIDEUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Porto, Portugal
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 7 July 2013

Staied there for one night in March 2013.

- The room was big (king size) and modern, with a very confortable bed and access to a balcony.
The room that I staied was near the elevator, I thought that in the morning I was going to wake up with noises of people getting the elevator, but it was really peaceful! There was another door in the room, separating the bed area for the entrance area (bathroom), so I slept very well (without earing people in the corridor).
- Bathroom had everything that you need.
- Clean!
- Good Breakfast! Didn't lunch in the Hotel, there are lots of Restaurants with good tradtional food in Chaves (and cheaper).
- It's near the Casino and ~ 4 Km from Chaves center. You have lots of places outside to park the car for free.
- They have pool, jacuzzi, spa,.. (didn't have time to use it).
- Staff was really nice and helpful.

CONS:
- Not Free-wifi in the room :-(
- You need a car if you wanna go to visit the city (Chaves).

Perfect place (for a short stay) to relax surrounded by a peaceful area...

  • Stayed March 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Broka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sweden
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 6 May 2013

We stayed in the presidential suite.. wonderful huge and comfortable, Staff very friendly, Food excellent. Clean and the welcoming gifts on the bed were wonderful.
The ambiance was wonderful, and we dined while watching a concert of Norah Jones...
A very pleasant stay indeed.

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Swiftwings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Casino Chaves

Property: Hotel Casino Chaves
Address: Lugar do Extremo, Chaves 5400-801, Portugal
Region: Portugal > Northern Portugal > Vila Real District > Chaves
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 12 Hotels in Chaves
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Casino Chaves 4*
Number of rooms: 72
Official Description (provided by the hotel):
Situated near the exit of the A24 to Chaves, and only 8 kms from Spain, the Hotel Casino Chaves rises majestically over the city in a green area, which invites one to days of rest and leisure. Overlooking the city and the mountains, in a unique environment of tranquility, the four-star unit is the ideal setting for those travelling for leisure or on business, looking for comfort, refinement and quality. The Casino, situated next to the Hotel, complements the offer by opening its doors to fun with a wide variety of games and slot machines, the best cuisine and cultural events and shows filled with national and international artists. ... more   less 
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