Booked 8 days here over Christmas time. After arriving from Madrid my mother and I stood outside for 4 hours with all out luggage as it rained on us. There is no reception desk at this location so we were met with a locked door. I sent a message to the email address on the door 4 times and got no response. I called the number on the door and one that was provided to me by one of the guests as she was leaving but no one ever answered the phone. FINALLY after 4 hours some guy showed up and blamed me saying I made the booking for the next day. When I showed the confirmation email for that day I was told I was should have said when I would be arriving.
I left, walking in the rain with my luggage and my very upset mother and we checked in at another hotel. We paid the premium rate thanks to having no reservation and it being one of the busiest holiday times in Nerja. This was not the welcome I had in mind.
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