We recently took a trip to the Costa Del Sol with Nerja included as one of our stops. We booked into the Balcon as it came highly recommended.....not so sure.
When we arrived to Nerja the street signage to be fair directed us to what we thought was the hotel, however it was an underground car park in the middle of a pile of rubble.
We did not know quite what to do so I approached the attendant on duty who grunted at me, having no Spanish I tried to explain that I needed to check in and again the response was a grunt. After about half an hour the butler arrived to take us to our palace....I don't think so.
On arrival having walked through the Balcon with our 'butler' we were told our room would be an hour, so we had a very pleasant lunch in the hotel which was reasonably priced.
Alas - our room was ready - having been told that the baggage handler was very busy we carried our own bags to our room, you could not swing a cat in the box that they gave us - so straight on to reception we dialled.
After much conversation we were eventually moved to what could be described as a mediocre room with a great balcony overlooking the sea. Clean yes, old yes, grotty and in need of an update yes. Having tried numerous times to work out the safe, I once again called reception, my key card needed to be validated at a charge of €2 per day.....disgrace. Not only this, if you wanted to use the mini bar there was once again a daily supplement.....I was that annoyed I didn’t even bother to ask.
When we got down to the hotel's private beach we took to our sun lounger after our ordeal.......€7 please! We had to pay for our sun beds.....another disgrace.
Breakfast was reasonable, however get there before 11 or else the Gestapo will kick you out.....without any apologies.
We decided to have lunch in the hotel's restaurant, two wonderful salads served with Olive Oil and Balsamic Vinegar, only issue was the Olive Oil came complete with numerous Fly remains floating within for added flavour. When we brought this to the attention of our waiter, he responded with the all too familiar 'Balcon De Europa Grunt' and then we asked his manager to come over to us. He simply shrugged his shoulder, blamed it on the weather and simply said to us – ‘no pay, fine, no pay’ – not even an apology. Ignorance beyond belief!
Our 5 night stay ended with the real cherry on the cake, we asked for our car parking ticket to be validated, we once again got the 'BDE Grunt' – it was then explained to us that they had no parking....although their butler collected us from what we thought was their car park. Whilst it is clearly sign posted, it’s not theirs at all, theirs is under construction.....god knows where. This pleasure was €18 PER DAY! Oh – don’t try and use the vending machine on the 5th floor – not only is it circa €3 for a bottle of water....it doesn’t vend!!
In summary, nicely located hotel, great views, loads of hidden extra charges with no warning and service that you might expect in a prison.
- Official Description (provided by the hotel):
- The hotel is located in the heart of Nerja, at the "Balcon de Europa" square; a balcony looking to the sea. ... more less
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- Also Known As:
- Balcon De Europa Nerja
- Balcon De Europa Hotel