We have just returned from a very disappointing stay at this hotel.
Good points: location right in the hear of the old town on a beautiful plaza.
amazing views from the roof terrace.
Bad points: Rude, uninterested staff. We had room 303 which was on the third floor, lift only went to second floor. We had to haul our suitcases up two flights of stairs. One of which was treacherous we literally had to haul ourselves up using a grab bar which was loose.
Cleaning - hotel was generally grubby. on arrival our room had not been properly cleaned. Hairs on the floor, dirty mirrors, underneath the bed was full of dust and grime. Shower door disgustingly mould at the seal toilet not cleaned properly. Although the room was made up each day it remained in the same state throughout our week.
Pools towels were supplied if a deposit was paid and then a charge of 2 euros per towel if you wanted them washed. Safe was charged at 14 euros per week. No service in hotel at all. No where to buy teas, coffees etc. Lounge area was never open.
pool area again shabby. Pigeons drinking from pool in the mornings. Roof terrace does not open till 10am and closes at 8pm no use if you want to watch the sunset or sunrise.
Communal areas tired and again stairs never properly cleaned. Hand rails never cleaned.
Food: Absolutely awful. Breakfast room in dingy basement. Very poor choice of unidentifiable cereals tinned fruit lukewarm water - no pastries etc.
We paid £750.00 for a weeks stay. This is not a cheap hotel. They offer you nothing but a bed. I asked for help in booking a trip and using the computer staff were surly and totally unhelpful. There are many good places to stay nearby at a much better price. This hotel rating is 3 star which is a complete joke. To be honest I don't think it deserves a rating at all.
- Official Description (provided by the hotel):
- Plaza Cavana is a small and friendly 3 star hotel boasting a wonderful location in the heart of Nerja , beside the famous Balcony of Europe and the shopping & leisure center of town, nearby the main beaches and coves. ... more less
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- Also Known As:
- Plaza Cavana Hotel
- Plaza Cavana Nerja