Just back from a great week's break at the Hotel Riu Palace, with exception to the Thomson rep!! Lovely hotel, needs a bit of updating in parts but the fantastic food, and the most brilliant staff make up for everything!! Having not stayed at this hotel before the only downside (which is nothing to do with the Hotel) was the lack of a half decent Thomson rep!! Too young and inexperienced for a hotel with this type of clientele. She (Rachael) had written the wrong time on our welcome meeting pack! Lost the first day of our 7 day holiday trying to locate her. Not very apologetic - couldn't care less attitude. Didn't try to contact us or any other Thomson holidaymakers during the week. Everyone complaining. Saw her many times in the hotel bar on her mobile, laughing, chatting etc etc etc. VERY surprised Thomson reps are no longer professional and caring as they once were. NO Thomson notice board in Reception (welcome pack says there is!) - no Thomson rep table/books showing photo of rep or general info (might have been easier to locate her?!). Other nationalities' reps were in and around the hotel every day, We have stayed at Riu hotels all over the world but very disappointing and not sure we will travel with Thomson again. We know Tui is German but we felt we Brits were not represented at all at this hotel. Many Brits felt the same. Also Platinum hotel - were NOT dropped off the coach for hours!!!
- Official Description (provided by the hotel):
- * Located on Costa de Adeje* 9 storey building* Located on the seafront * 21,000 garden * 150 m from Playa del Duque beach * Entertainments and shopping centre are within 1,8 km distance in La Caleta * 22 km from Internacional Airport Reina Sofía Tenerife Sur (TFS) * 150 m from a bus stop * The hotel has been completely refurbished in spring/summer 2015 * Accepted Credit Cards: MasterCard, Visa, Diners ... more less
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- Also Known As:
- Riu Palace Tenerife Adeje
- Hotel Riu Palace Tenerife Adeje