My husband and I eat out very regularly and decided to travel to Hungerford and try the John O'Gaunt. On arrival we were welcomed by two smiley young ladies behind the bar and ordered drinks and asked if we could have a table for dinner, we were told to choose any spare table but it was explained that as they were very busy there would be a 45 minute wait for food, we decided this was OK so found a table, We ordered starters and mains and we noted with interest the note on the menu stating that the chips were normally triple cooked but if anyone liked the skinny 'McDonalds-type' chips the kitchen were able to accommodate this request! My huband,(who dislikes triple cooked and seasoned chips specifically asked for, white, thin, non-seasoned chips and was told this would be OK. A couple of minutes after placing our order the waitress returned to explain that there were no prawn cocktals left so my husband decided to go without a starter. My beer battered prawns duly arrived and were absolutely fine. When our main courses eventually arrived my ploughmans was very nicely presented but my husbands chips were obviously thick triple cooked, skin-on chips - exactly what he did not want! when he mentioned this to the waitress she replied that the kitchen was very busy! We proceded to start our meals, my bread and the salad were OK but I have to say the cheese selection, which sounded so tempting on the menu, was all very disappointing all three (stilton, brie and cheddar) were very bland and rubbery, in fact I would not be surprised if they had been purchased from Tesco - certainly not from a good quality cheese supplier, no butter was provided for the bread and even the pickled onion was pretty tastless and soft, the ham was also not up to scratch; then there were the chips! My husband did make an attempt to eat some as he was very hungry as his prawn cocktail starter was not available but having eaten 3 of them gave it up as a bad job. When he paid he asked that the chips be removed from the bill as they had not been eaten and were not what he had asked for, the young lady was very understanding but once again explained that they had been very busy, surely the fact that the note on the menu specifically states that different types of chips can be provided, busy or not this should be adhered to. Overall not a good experience.
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