We booked a stay at the hotel for our anniversary after enjoying a previous visit a few years before.
Unfortunately we are no longer able to stay on the date booked as my Dad, who was due to babysit our two young children, discovered a potentially cancerous lump on his ear and was given a hospital appointment on the day of our stay to remove it.
We do have a no refund and no transfer booking but given the circumstances and the fact we requested to move the stay to the prior night, a Sunday (with 2 and 1/2 weeks notice) I'd hoped the hotel might have a bit of compassion....unfortunately no such luck with the hotel refusing any option to transfer and choosing to apply a full cancellation charge.
Very disappointing and will not stay at a MacDonald hotel again.More
- Free Wifi
- Free Parking