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deepak281

Thank you

5.0 of 5 bubblesReviewed 18 Feb 2023
Thank you for a lovely one night stay. Sam and Humaira at reception were kind and helpful.
Lovely room with fantastic view. Marlow is a quaint town with a selection of interesting shops, bars & restaurants.
Most grateful !
Date of stay: February 2023
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Willcock, General Manager at Macdonald Compleat Angler, responded to this review
Responded 21 Feb 2023
Dear deepak281

Thank you for taking the time to review us following your recent stay at the Compleat Angler. I was delighted to note that you had such an enjoyable experience.

We very much look forward to having the pleasure of welcoming you back when you can be assured of a very warm welcome.

Regards

John Willcock
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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      Reviews (3,304)
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      Show reviews that mention
      All reviews riverside restaurant marlow bridge complete angler overlooking the river indian restaurant lovely location afternoon tea scones the general manager nespresso machine birthday treat special occasion tasting menu lovely room car park cooked breakfast one night stay
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      296 - 301 of 3,306 reviews
      Reviewed 18 February 2023

      We booked a Super Deluxe Double as we have done many times before. Our last visit was three years ago & standards have dropped dramatically since then. The room was in urgent need of refurbishment - a shredded curtain, a hole in the bedspread, a badly stained stool & a towel so threadbare it had holes in it. The only redeeming feature was the view of the river which the hotel cannot take credit for.
      The breakfast service in the restaurant left much to be desired. We purposely ate late to avoid the business guests so the restaurant was far from full but the service was very poor. On two occasions we had to ask to place our order & guests arriving after us were served first - very frustrating. The restaurant staff were polite but obviously inexperienced. There were managers present but they did not appear to notice any shortcomings or do anything to rectify the situation. We resorted to room service which was ok but always something got forgotten.

      This hotel no longer deserves its 4* rating.

      Date of stay: February 2023
        • Value
        • Cleanliness
        • Service
      1  Thank madeleinebQ4542UU
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      John Willcock, General Manager at Macdonald Compleat Angler, responded to this reviewResponded 21 February 2023

      Dear madeleinebQ4542UU

      Thank you for the review and feedback.

      Regards

      John Willcock
      General Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 8 February 2023

      Booked into this hotel for a break with family. Complimentary room upgrade welcome - thank you. But the hotel generally was a bit tired, expensive and at times disorganised, especially around meals. Our food was cold and this was not rectified.
      This could be an amazing hotel in a fabulous setting.

      Room tip: Great views, take warm clothes for the restaurants
      Date of stay: February 2023
      • Trip type: Travelled with friends
        • Value
        • Location
        • Service
      Thank holly2236
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      John Willcock, General Manager at Macdonald Compleat Angler, responded to this reviewResponded 14 February 2023

      Dear holly2236

      Thank you for the review and feedback.

      Regards

      John Willcock
      General Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 4 February 2023

      Wonderful location room with river view friendly attentive staff (Noel special mention) 2 nights stay would have liked more will be back also very good breakfast and lovely evening dinner in romantic glass conservatory looking at the river and beautifully lit church opposite

      Room tip: Book river view room
      Date of stay: February 2023
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Service
      Thank Gloria S
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      John Willcock, General Manager at Macdonald Compleat Angler, responded to this reviewResponded 14 February 2023

      Dear Gloria S

      Thank you for taking the time to review us following your recent stay at the Compleat Angler. I was delighted to note that you had such an enjoyable experience.

      We very much look forward to having the pleasure of welcoming you back when you can be assured of a very warm welcome.

      Regards

      John Willcock
      General Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 4 February 2023 via mobile

      Amazing stay for one night, all staff were very friendly, attentive, and efficient, superior deluxe suite was very very spacious with amazing views of the Thames, lovely Elemis toiletries, dinner and breakfast very tasty, hot and fresh, beautiful grounds right on the Thames, ample free parking, very picturesque town with quirky little shops, can't wait to return, thank you especially to the manager John for making such a wonderful memorable stay and the gentleman on concierge who was very friendly and helpful upon check in, thank you!

      Date of stay: February 2023
      Trip type: Travelled as a couple
      Thank Lisa R
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      John Willcock, General Manager at Macdonald Compleat Angler, responded to this reviewResponded 14 February 2023

      Dear Lisa R

      Thank you for taking the time to review us following your recent stay at the Compleat Angler. I was delighted to note that you had such an enjoyable experience.

      We very much look forward to having the pleasure of welcoming you back when you can be assured of a very warm welcome.

      Regards

      John Willcock
      General Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 30 January 2023

      Disappointing. Firstly a letter explaining our disappointment with the service and quality of our stay compared to previous stays was never acknowledged. We we’re told we had been upgraded but having stayed in different standard of rooms at this hotel we were not sure what we had been upgraded to. The hotel is looking very tired with varnish peeling of the bedroom furniture, towel rail cold, coffee machine or tv not working and rooms very cold. Breakfast again not up to previous stays, toast not seen a toaster, scramble eggs consistency of an omelette sausages and bacon very tough. Atmosphere in the bar was good but on paying a very expensive bill for drinks we found we had to pay a 12% service charge which we did not receive as we went to the bar to order and get our drinks. The bar manager’s comments were “that’s what it is”!!! We even returned our empty glasses at the end of the evening. The concierge and reception staff were friendly and welcoming.

      Date of stay: December 2022
      Trip type: Travelled with friends
      1  Thank bigpaws12
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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