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Jacquie
Yorkshire, United Kingdom

Lovely hotel

4.0 of 5 bubblesReviewed 5 Mar 2023
Very friendly and helpful receptionist and concierge. Beautiful setting and very well furnished room with lovely views of the river and weir. Elemis toiletries, bathrobes and everything you need. Well located for walking into town.
Date of stay: February 2023
Trip type: Travelled as a couple
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John Willcock, General Manager at Macdonald Compleat Angler, responded to this review
Responded 7 Mar 2023
Dear Jackie

Thank you for taking the time to review us following your recent stay at the Compleat Angler. I was delighted to note that you had such an enjoyable experience.

We very much look forward to having the pleasure of welcoming you back when you can be assured of a very warm welcome.

Regards

John Willcock
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,291)
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All reviews riverside restaurant marlow bridge complete angler overlooking the river indian restaurant lovely location afternoon tea scones the general manager nespresso machine birthday treat special occasion tasting menu lovely room car park cooked breakfast one night stay
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Reviewed 3 March 2023

Arrived at the hotel early afternoon we received a very good welcome from the concierge and reception manager.
We were taken to our bedroom which is in need of a complete refurbishment
The furniture is very tired the divan bed is badly marked
We found a pair of dirty ladies underwear in the bedside cabinet the shower cap box was empty
Hot water was barely warm, and a constant humming noise day and night
We booked dinner at 7.30 we were taken to our table and given the menu
We ordered and when the food arrived it was barely warm, the wine was poured and then forgotten to refill our glasses we had to do it ourselves
The menu is very limited and very expensive
We had 3 starters, 4 main courses of which one was a burger 2 portions of chips the bill came to 190 pounds including 12.5% service all in all very poor
Will we go back no unless it changes ownership
We had a room overlooking the river fantastic view
We explained this to reception and was given 50% off the first night

Date of stay: February 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank 216Andrea
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Willcock, General Manager at Macdonald Compleat Angler, responded to this reviewResponded 15 March 2023

Dear 216Andrea

Many thanks for your feedback.

Regards

John Willcock

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2023

We went for a business lunch on the 24th February with some clients and Joel was our waiter. He was absolutely amazing and could memorise all of our meal choices and did not use a pad and there were 7 of us! Joel deserves a pay rise as he was a good sport throughout the meal and saved us from getting a parking ticket! All the group agreed he was a first class waiter!!

Date of stay: February 2023
Trip type: Travelled on business
Thank Catherine P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Willcock, General Manager at Macdonald Compleat Angler, responded to this reviewResponded 15 March 2023

Dear Catherine P

Thank you very much for your review and your glowing feedback in Joel. This is fantastic to hear!

Regards

John Willcock

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2023

had a fantastic overnight stay at this lovely hotel overlooking the Thames, I paid extra to upgrade to a river view & it was well worth it, Yuris on reception made sure we had the upgraded room we asked for & looked after us very well. went to the indian restaurant inside the hotel which was superb for our evening meal, excellent breakfast in the morning

Date of stay: February 2023
Thank Steve C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Willcock, General Manager at Macdonald Compleat Angler, responded to this reviewResponded 21 February 2023

Dear Steve

Thank you for taking the time to review us following your recent stay at the Compleat Angler. I was delighted to note that you had such an enjoyable experience.

We very much look forward to having the pleasure of welcoming you back when you can be assured of a very warm welcome.

Regards

John Willcock
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2023

Thank you for a lovely one night stay. Sam and Humaira at reception were kind and helpful.
Lovely room with fantastic view. Marlow is a quaint town with a selection of interesting shops, bars & restaurants.
Most grateful !

Date of stay: February 2023
Trip type: Travelled as a couple
Thank deepak281
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Willcock, General Manager at Macdonald Compleat Angler, responded to this reviewResponded 21 February 2023

Dear deepak281

Thank you for taking the time to review us following your recent stay at the Compleat Angler. I was delighted to note that you had such an enjoyable experience.

We very much look forward to having the pleasure of welcoming you back when you can be assured of a very warm welcome.

Regards

John Willcock
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2023

We booked a Super Deluxe Double as we have done many times before. Our last visit was three years ago & standards have dropped dramatically since then. The room was in urgent need of refurbishment - a shredded curtain, a hole in the bedspread, a badly stained stool & a towel so threadbare it had holes in it. The only redeeming feature was the view of the river which the hotel cannot take credit for.
The breakfast service in the restaurant left much to be desired. We purposely ate late to avoid the business guests so the restaurant was far from full but the service was very poor. On two occasions we had to ask to place our order & guests arriving after us were served first - very frustrating. The restaurant staff were polite but obviously inexperienced. There were managers present but they did not appear to notice any shortcomings or do anything to rectify the situation. We resorted to room service which was ok but always something got forgotten.

This hotel no longer deserves its 4* rating.

Date of stay: February 2023
    • Value
    • Cleanliness
    • Service
1  Thank madeleinebQ4542UU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Willcock, General Manager at Macdonald Compleat Angler, responded to this reviewResponded 21 February 2023

Dear madeleinebQ4542UU

Thank you for the review and feedback.

Regards

John Willcock
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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