We stayed here for 2 nights as a relaxing weekend break.
The hotel and facilities are great. Lovely public areas and the King room was very good. Having booked some months in advance and taken advantage of the advance discount room rate, we were pleased with what we got for that price.
We did have some (minor) issues while we were staying, that unfortunately weren't addressed by the staff at the time of our stay (a couple of issues with room service breakfast, faulty bathroom light, items not being available from the a la carte dinner menu). However, these did not really impact greatly on our enjoyment of the trip.
When I wrote to the General Manager to report these issues upon our return home, I was really pleased with the fantastic follow up customer service I received. I received a response within a matter of days, detailing how each of the issues had been addressed by the hotel and the measures put in place to ensure these did not recur in the future. I was also refunded the cost of 1 night's stay, which was totally unexpected. This hotel obviously appreciates its customers, even after they've checked out.
I would have no hesitation in returning to the hotel, and would recommend thoroughly to other travellers.More
- Free Wifi
- Free Parking