Had a spa deal booked with the crowne plaza in Marlow for my mums 65th birthday. Before booking we phoned to see if they offered a gluten free afternoon tea, the answer was yes so we booked it. It was stated on our booking and it was confirmed. In fact it was confirmed another 6 times. The spa was lovely & the treatments amazing, could not have asked for better service. When we got to the resturant for our afternoon tea they bought out sandwiches for all of us (my mum & sister are not gluten intolerant) a selection of scones & cakes for my mum& sister and some fruit for me. I asked where the cakes where & they said they were just getting them. They came out with a small chocolate mouse & said they were sorry but something had gone wrong. They were apologetic, but not overly. It transpired that they knew about my order at least 24 hours before (and got gluten free bed) but did nothing else. I have been to many places that catered to my dietary needs, but this definitely wasn't one of them. It was frustrating as we wouldn't have booked it if we'd had known they didn't cater & it ruined what was before that a lovely day. The manager seemed embarrassed but offered nothing in compensation as it wasn't booked directly. Would I go there again definitely not!
- Official Description (provided by the hotel):
- The stunning lakeside location of this luxury hotel in Marlow, Buckinghamshire, set in 5 acres of beautiful countryside, makes it an ideally place for your meeting and conference. Crowne Plaza Marlow offers 168 contemporary bedrooms including stylish Standard rooms, King Rooms, Executive Club rooms and Luxury Suites. Every detail has been designed to create a highly modern environment different from any other hotel in the Thames Valley area placing it amongst the best places to stay in Marlow. Crowne Plaza Marlow is ideal for events such as training, seminars, product launches, boardroom meetings, interviews, teambuilding and brainstorming events as well as small exhibitions. All meeting rooms offer everything you would expect from a luxurious and contemporary hotel with a dedicated Conference Manager to make your event a success, offering: Experience excellent food and wine in Crowne Plaza Marlow’s stylish Glaze Restaurant, awarded an AA Rosette for culinary excellence, or relax with lighter bites and a delicious cocktail in our Agua Café & Bar. Whether you’re looking for an intimate dining experience for two, or simply meeting with friends for drinks, Crowne Plaza Marlow is the perfect venue for you. Crowne Plaza Marlow is situated in the heart of the Thames Valley and Chiltern Hills on the border of Buckinghamshire & Berkshire. Easily accessible from the M4, M25 & M40 motorways via the A404, the hotel is located within half an hour drive from Oxford, Reading, Windsor and Henley-on-Thames. ... more less
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- Also Known As:
- Crowne Plaza Marlow
- Marlow Crowne Plaza