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“Good accessible/disabled room”

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Crowne Plaza Hotel Marlow
Ranked #4 of 4 Hotels in Marlow
Certificate of Excellence
Southport, United Kingdom
Level Contributor
101 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Good accessible/disabled room”
Reviewed 27 May 2014

The accessible room was ground floor, close to reception (but not too close for privacy), and had excellent features in the bathroom. The shower is entered down a sloping tile (all non slip), the shower seat and rails were all in the right places, and the shower had an easy to use lever. Good gear.

Not that we needed it - we just booked late and this was what was left - but I have buddies with wheels and sticks who I would strongly recommend it to as being very suited to their needs.

More so than the breakfast - at £18.50 a pop we left it untested. (I am sure it is sumptous, but its also taking the mickey if you just want a bowl of cornflakes and a cup of tea). Go instead to Marlow - park in Sainsbury's car park and go to the Cedar Cafe on the main street. Excellent fare at a fraction of the price.

If you are visiting the Crowne Plaza at Marlow, its best done by car. Once there you are in pleasant surroundings, but when you cease to suspend your disbelief, you realise you are down the back of an industrial estate next the railway and a dual carrigeway. But its a short drive to Marlow.

Room Tip: The room doors are thin and there is noise from passing guests. Therefore avoid the ground floor roo...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
Helpful?
Thank Pete_Chipp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harrietparkes, Hotel Administrator at Crowne Plaza Hotel Marlow, responded to this review, 29 May 2014
Thank you for your review of your recent stay at the Crowne Plaza Marlow. We value your comments as they help us to improve our services and maintain the very high standards our guests expect.

I am very pleased that you enjoyed your stay with us and found the amenities in the Access Room suitable for your needs.

In regards to the location, Marlow town centre is approximately a 20 minute walk from the Hotel however a member of our team would have been delighted to organize a taxi service if this had been desired, a journey which, subject to traffic, takes under 5 minutes.

In regards to Breakfast, may I advise that it can be purchased for a significantly reduced rate if it is included in the initial reservation (i.e. a bed and breakfast rate rather than room only) or can, or if it purchased the night before, My apologies that the later was not explained by our staff at Check In. May I also advise we have an excellent Brunch menu in Agua Bar & Cafe which is served between 9am - 12 noon if you do not require the Full English Buffet.

In regards your comments regarding the bedroom insulation, all our bedrooms are soundproofed to keep noise to a minimum and we do have a specified 'Quiet Zone', a member of our staff would be delighted to advise on this when you make your reservation.

I do apologise that these points marred your stay with us, and hope that we will have the opportunity to welcome you back to the Hotel in the near future.

Kind Regards

Harriet Parkes
Hotel Administrator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,454 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (210)
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English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 May 2014 via mobile

After a long day around legoland we arrived at the hotel. We had pre booked the half board option for two adults and two children. The children were exhausted but the extremely helpful staff allowed us to have our three course meal in our room. We were delighted. We simply called room service (who were awaiting our call) placed our order. They brought our starts and main but not our pudding as they didn't want it to get cold. We were told to call when we wanted them and it would take 15 minutes. Amazing service. Beautiful hotel. Thank you.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cathmac123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harrietparkes, Hotel Administrator at Crowne Plaza Hotel Marlow, responded to this review, 29 May 2014
Thank you for your feedback regarding your recent stay at the Crowne Plaza Marlow. We value your comments as they help us to improve our services and maintain the very high standards our guest expect.

I am delighted that you chose to stay with us as part of your Legoland stay and that our staff were friendly and efficient in their service, providing consistent service throughout.

I do hope that we will have the pleasure of welcoming you back to the Hotel in the near future.

Kind Regards

Harriet Parkes
Hotel Administrator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
Reviewed 26 May 2014

Just come back from an overnight stay at the Crowne Plaza. I stayed with my 4 and 6 year old in one room and my friend with her 6 and 8 yr old in another. We'd been to Legoland all day so exhausted. When we arrived at the hotel I was a bit daunted as it is immaculate, serine and very smart, which can be worrying with young children (you can sometimes feel out of place)!! However all of the staff were amazing and made us feel very welcome. When we checked in the receptionist phoned through to the restaurant to ask them to keep a table for us and to keep the childrens buffet open (they were due to shut it). The childrens choice of food was perfect. After dinner they went out to play in the playground and made friends running around. We all slept well, comfy beds. Had a swim before breakfast the next day. The breakfast was great, fresh and plentyfull. My only regret is that we didn't book an extra night. Will definately recommend to friends.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MWeekes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harrietparkes, Hotel Administrator at Crowne Plaza Hotel Marlow, responded to this review, 29 May 2014
Thank you for taking the opportunity to review your recent stay at the Crowne Plaza Marlow, we value your comments as they help us to improve our services and maintain the very high standards our guests expect.

I am delighted that the Hotel provided the ideal place to stay after a day at Legoland and that your children had the opportunity to enjoy the wide range of amenities we have to offer for the younger guest.

I do hope that we will have the opportunity to welcome you back in the near future.

Kind Regards

Harriet Parkes
Hotel Administrator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
133 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 24 May 2014

Not the easiest hotel in the world to find, drive through narrow residential streets, then the pot holed industrial estate, under the flyover and along the very long driveway beside the railway. Eventually the sprawling Crowne Plaza comes into sight. Its built in a U shape resulting in a long walk from the car park unless you are lucky enough to get a space inside the "U" Spacious reception area, and very pleasant staff. Our room was quite spacious with two double beds and a large flat screen tv, strangely however the tv only provided a limited range of channels rather than everything freeview has to offer. Unusually the bathroom had both a bath and a proper walk in shower cubicle, so thats top marks. A decision has obviously been made to abandon the mini bars, resulting in a completely empty fridge available for our own drinks etc, another plus point.
The walk into Marlow is about 20 minutes without dawdling. The hotel dining room and bar faces out onto a lawn with a lake beyond it, very nice on a sunny weekend which we had.
The breakfast is a full buffet, both cold and hot, my only observation is that a few of the items weren't cooked wonderfully well (tomatoes and bacon) and the walk up charge of £18.50 is very steep, we were on a weekend deal including breakfast, we certainly wouldn't have paid £18.50.
The staff were very slow at clearing used crockery, one in particular required a rocket up her posterior, one fruit bowl in each hand was all she could cope with and then very very slowly. I'm used to returning to the table and finding it has been cleared whilst i've been gone
The leisure centre has a swimming pool plus sauna, steam room and both indoor and outdoor hot tubs. The opening hours are long, but children are restricted to 8am - 11am and another session in the afternoon.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bongodog1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harrietparkes, Hotel Administrator at Crowne Plaza Hotel Marlow, responded to this review, 29 May 2014
Thank you for reviewing your recent stay at the Crowne Plaza Marlow. We value your feedback as it helps us to improve our services and maintain the very high standards our guests expect.

I am delighted that you enjoyed your stay with us and found the Hotel's amenities suited your needs.

In regards to the service at breakfast, I was concerned by your description of the service and have spoken to the respective departments to ensure that additional training is given to create improvement in this area. I thank you for bringing this to our attention.

I do hope that we can look forward to welcoming you back to the Hotel in the near future.

Kind Regards

Harriet Parkes
Hotel Administrator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrington, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 May 2014

What a lovely place to stay, the whole family stayed for two nights as we were attending a family wedding in the area. The rooms were lovely with king sized beds or two doubles, and spotless and the staff were lovely and very very helpful. My ninety five year old Mother-in law, who needs disabled access, was only due to stay on Friday night but, due to poor facilities at the wedding venue hotel, asked to stay and extra night here, the staff went out of their way to ensure she was able to have the same room and was comfortable- I cannot praise them enough for their consideration.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harrietparkes, Hotel Administrator at Crowne Plaza Hotel Marlow, responded to this review, 29 May 2014
Thank you for your feedback regarding your recent stay at the Crowne Plaza Marlow. We value your comments as they help us improve our services and maintain the very high standards our guests expect.

I am delighted to read that you and your family enjoyed your stay with us and that we were able to provide your mother in law with the care and attention she needed.

I do hope that we will have the opportunity to welcome you all back in the near future.

Kind Regards

Harriet Parkes
Hotel Administrator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 May 2014 via mobile

Visited for afternoon tea via a red kite deal, £35 for two! Tea was amazing, & plenty with a good selection of sandwichs & pastries, with a glass of fizz too! Set by the side of a lake, perfect for an afternoon summer treat!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Becks1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harrietparkes, Hotel Administrator at Crowne Plaza Hotel Marlow, responded to this review, 20 May 2014
Thank you for taking the opportunity to review your recent stay at the Crowne Plaza Marlow. We value your comments as they help us to improve our services and maintain the very high standards our guests expect.

I am delighted that you and you friend enjoyed your Afternoon Tea at the Hotel and hope that we will have the pleasure of welcoming you back in the near future.

Kind Regards

Harriet Parkes
Hotel Administrator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 May 2014 via mobile

Stayed @ this hotel as part of the package deal on legolands website and I was't disappointed, all the staff very welcoming and friendly, food was superb my son ate for free, room was excellent to. Would I stay here again if I was to go back to legoland? Absolutely all though a little drive from Windsor itself was worth it, large open space with childrens play area in the back of the hotel what more could you want with your family. Thanks to all the staff for a memorable weekend 8-)

Stayed May 2014, travelled with family
Helpful?
1 Thank Redrock81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harrietparkes, Hotel Administrator at Crowne Plaza Hotel Marlow, responded to this review, 14 May 2014
Thank you for taking the opportunity to review your stay at the Crowne Plaza Marlow earlier this month. We value your feedback as it helps us to improve our services and maintain the very high standards our guests expect.

I am delighted that you and your family found it the ideal base for Legoland and that the children had the opportunity to enjoy our new outside playground.

I do hope that we will have the pleasure of welcoming you back for another memorable break in the near future.

Kind Regards

Harriet Parkes
Hotel Administrator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Marlow

Property: Crowne Plaza Hotel Marlow
Address: The Old Race Course Fieldhouse Lane, Marlow SL7 1GJ, England
Phone Number:
Region: United Kingdom > England > Buckinghamshire > Marlow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Marlow
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Crowne Plaza Hotel Marlow 4*
Number of rooms: 168
Official Description (provided by the hotel):
The Crowne Plaza Marlow is a unique design-led hotel close to the River Thames and perfectly located between the M4 and M40motorway providing easy access to Heathrow Airport, Maidenhead & High Wycombe. This Marlow hotel lays great emphasis upon accommodating the needs of both business and leisure guests. With 7 banqueting suites for up to 450 delegates, beautiful grounds and an astonishing lake the hotel offers the right facilities for conferences, meetings, team buildings, private dinners and weddings. Crowne Plaza Marlow is ideally situated for visits to Windsor Castle, Legoland, Oxford & London. Additionally the hotel is only a short distance from Royal Ascot, Windsor Racecourse or Henley Regatta The Quad Club provides exceptional health & fitness facilities just perfect for a Spa break. It also offers a range of beauty treatments & personal training, 18m swimming pool, children's pool and outdoor hot tub overlooking the lake. Crowne Plaza Marlow offers a range of dining options, from the relaxed Agua Cafe & Bar, to our more formal, well known Marlow Restaurant Glaze , providing eclectic cuisine. Our terrace located outside the restaurant and bar provides the perfect setting for eating out on a nice summer day. ... more   less 
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Also Known As:
Crowne Plaza Marlow
Marlow Crowne Plaza

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