Where to start? Room excellent. Spa excellent. Staff excellent. BUT We had booked for 2 night stay. First night we sat in the restaurant we had booked and waited and waited until we had to ask for a menu. When it came it was a lunch/snack menu. We were then told they didn't do dinner in that restaurant on a Tuesday night - despite taking our booking. We ended up in the other restaurant which was very nice but not what we had anticipated for our wedding anniversary - us all dressed up sitting amongst others in their dressing gowns from the Spa. We did let the hotel know we were not happy and got a free glass of prosecco with dinner the second night with a whisky after dessert. Not really my idea of saying sorry. At breakfast on second morning my husband had asked for smoked haddock with a poached egg. Presume chef was not pleased as fish was stinking, not fresh and egg hard. We felt we had complained enough and just left very disappointed and husband not feeling very well!!
I had such mixed feelings about this stay that's why its taken so long to review! Huge potential beautiful setting but I don't think the hotel has decided on its direction - either focus on Spa visits or romantic trips. It's all a bit mixed. Don't say just ask for anything not on the breakfast menu if you don't mean it! Wouldn't go back unless specifically for a spa break.
- Official Description (provided by the hotel):
- Seaham Hall is a beautiful and exclusive luxury 5 Star boutique hotel with fascinating history, located on a cliff top on the wild and romantic Heritage Coast. Seaham Hall is celebrating the success of their £2m investment after winning the prestigious 'Small Hotel of the Year' award at the 2013 North East Tourism Awards, with the judges recognising the first class facilities and upgrading which has taken place under the hotel's new ownership. ... more less
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- Also Known As:
- Seaham Hall Hotel And Serenity Seaham
- Serenity Spa Seaham
- Hall Hotel Seaham
- Seaham Hall Durham