We had the twilight voucher, which entitled us for a welcome drink, use of the facilities & a 2 course meal.
On arrival our complementary drink turned out to be a small plastic tumbler of water! The spa was slightly shabby and highly chloronated, and for the first 30mins was full of kids - hardly serene! They did all clear out and over the next hour the poolside was tidied up.
The meal however was excellent with first class service. I would probably go again but with expectations of a good hotel leisure spa rather than luxury spa as they claim.....
Get the complementary drink sorted! It is fraudulent!!
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