Just returned from a weekend at Ickworth House, 6 adults and 6 children. It advertises as a family friendly hotel and with regard to the kids experience it is very good. There is so much to keep the kids entertained, kids club, just about any sport you would want, plenty of toys and a very nice warm swimming pool. The grounds are extensive and well kept, plenty of walks and bike riding areas.
There appeared no problem with kids running around and enjoying themselves, which is a warning to anybody thinking of a quiet relaxing weekend there. The three rooms we had were all well furnished and very comfortable, although the family rooms were not prepared for the sleeping arrangements we had requested.
We stayed on a dinner, bed and breakfast rate and we felt it was expensive, £355.00 per night for a couples room and £455.00 per night for a family room including three small children. Any extras you incur are very expensive, tea, coffee, lunch, spa treatments and especially wine are charged at big city hotel prices.
The one significant downside to the hotel is the management of staff and the service they provide. We always had to look for staff to serve us, nobody was ever around to ask us if we wanted anything. When we ordered lunch or just tea and coffee you first had to find a waiter to give your order to and then it took an eternity to arrive, we spent a lot of wasted time sitting waiting for food to be served which is the last thing you want with small hungry children. Some of the staff were very unfriendly and totally lacking in any comprehension of customer service. We always tip for good service, we only tipped one young man whose name I cannot remember, he was the only one worth it.
It is a great shame the management have not addressed this major downside, the hotel and the facilities are excellent but it will not be successful long term if they do not look after there customers who are paying "top dollar" with a lot more care than they did with us.
- Official Description (provided by the hotel):
- The East Wing at Ickworth was home to the Hervey family before it passed to the National Trust. The surroundings are as grand as ever but the idea that “children should be seen but not heard” has gone right out of the hundred or more windows. Where else can you go that offers luxurious surroundings, outstanding facilities, exquisite cuisine and family friendly activities? Ickworth is unique. It's also one of the finest luxury family hotels in the UK.we have recently added a Cinema room to our facilities and show children's films every day. ... more less
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- Also Known As:
- Ickworth Hotel Horringer
- The Ickworth Hotel Suffolk/Horringer, Bury St Edmunds