My fiancé and I are holding our wedding in the Suffolk area and were spending some time checking out the accommodation for our guests. We chose to spend the night in a standard double room at The Ickworth Hotel priced at £350 a night.
As you drive up to the hotel, it's grand appearance & beautiful grounds look really promising but don't be fooled by the impressive facade. There is no one to help you on arrival & it was difficult to find someone to simply check in. Once we were given our room key we were told there was no porter and whilst my fiancé took an important business call, the lady in the cubby hole/office/reception desk watched me struggle to unload our bags from the car to a porters trolley, attempt to manoeuvre it into a small lift and up to our room. And this from a so called 4* £350+ a night hotel?!
The room itself was tired/shabby but spacious. The fairly new, modern bathroom was a nice surprise.
When we called to book this hotel we were warned that this is 'a family hotel'. There definitely were lots of screaming kids but it seemed this was more of a line to excuse the enormous lack of staff & comfort we would be walking in to.
We would never stay here again, let alone expect our guests to. This hotel, considering the architecture has the potential to be magnificent - it's just a shame that nobody seems to even be there, let alone care!
- Official Description (provided by the hotel):
- The East Wing at Ickworth was home to the Hervey family before it passed to the National Trust. The surroundings are as grand as ever but the idea that “children should be seen but not heard” has gone right out of the hundred or more windows. Where else can you go that offers luxurious surroundings, outstanding facilities, exquisite cuisine and family friendly activities? Ickworth is unique. It's also one of the finest luxury family hotels in the UK.we have recently added a Cinema room to our facilities and show children's films every day. ... more less
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- Also Known As:
- Ickworth Hotel Horringer
- The Ickworth Hotel Suffolk/Horringer, Bury St Edmunds