We booked a two night stay as a special offer via the National Trust (who run the other wing of Ickworth as a stately home to visit). Whilst it was a special deal, the room we got was shameful for a hotel which purports to be "luxury". The room name was Manners which on the plan showed as the smallest room on that floor. It had a mix of furniture styles which at best could be described as quirky. Chinese bamboo, ornate french and bog standard english all in one room. It looked like the dumping ground for furniture which did not fit in any other bedroom.
There was peeling paint on the windowsill and stained curtains.
The handbasin in the bathroom was cracked and had been filled but this is a breeding ground for germs. The shower over the bath was very difficult to fit under and still get enough room to be under the water. This was after my husband had spent time fixing the shower curtain. But the real problem was that the water temperature could not be regulated and moved from freezing to scorching with no warning. I thought this was such a safety hazard that I only tried one shower.
The staff were friendly and helpful but I had responded to an e-mail sent before our trip which had asked us to specify if we would like synthetic bedding rather than the down provided. I responded yes and was told this would be done for our arrival - it was not. We had to ask to have it changed.
The food was very good but aspects of the service not quite on the ball for an establishment which makes a big deal of being luxury. For example, at breakfast, the hot food arrived not only before the cereal plates had been cleared but before I had finished eating it.
Whilst I appreciate that staying at a place like this on a special offer means that you cannot expect the best room in the hotel I really felt cheated at the room we were allocated. I think it was an insult really.
My recommendation is that if you are staying here, you are likely to be a family because they really promote the establishment as that and therefore will avoid the smallest room but make sure you do.
The Manager sent us an e-mail a few days after our stay thanking us for choosing the Ickworth. He clearly had not read the detailed written feedback we had left with reception. I was not impressed by this.
- Official Description (provided by the hotel):
- The East Wing at Ickworth was home to the Hervey family before it passed to the National Trust. The surroundings are as grand as ever but the idea that “children should be seen but not heard” has gone right out of the hundred or more windows. Where else can you go that offers luxurious surroundings, outstanding facilities, exquisite cuisine and family friendly activities? Ickworth is unique. It's also one of the finest luxury family hotels in the UK.we have recently added a Cinema room to our facilities and show children's films every day. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline and Odigeo so you can book your The Ickworth Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ickworth Hotel Horringer
- The Ickworth Hotel Suffolk/Horringer, Bury St Edmunds