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“Afternoon Tea”
3 of 5 bubbles Review of The Ickworth Hotel

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The Ickworth Hotel
Ranked #1 of 2 Hotels in Horringer
Newmarket, United Kingdom
Level Contributor
144 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
“Afternoon Tea”
3 of 5 bubbles Reviewed 15 August 2014

We had afternoon tea here as a gift. We ate in the conservatory which would have been nice except for a lot of wasps which were constantly hounding us. Not the fault of the hotel I know but it was a bit of pain to be constantly swiping them away from the food. The afternoon tea itself was average. The sandwiches were made with pretty bog standard bread and the fillings weren't very adventurous. There was, in my opinion, too much cake and not enough savoury. I think it worked out at at least 4 pieces of cake each! The cakes were very nice although the lemon drizzle was lacking in the drizzle department! The best bit was the tea which was wonderful. We each had a full size pot (big enough for two) and it was made with loose leaf tea. The service was also good so can't fault that. It just needs a little more to make it a bit more special.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Nicky4116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda-Jane F, Operations Manager at The Ickworth Hotel, responded to this review, 24 August 2014
Hello Nicky4116

Thank-you for your review, following having Afternoon Tea with us at The Ickworth.
I'm sorry to hear that the Wasps were trying to enjoy afternoon tea with you they can be very annoying indeed. We do try our best to keep them away but there are a few that sneak in!
We have some great feedback following our afternoon tea's here at The Ickworth and we have taken your comments on board. Our Chef and the team have worked hard and are now adding to the Afternoon Tea more savoury items following your recent feedback.
We appreciate your comments and have made these improvements.
The loose leaf tea is always and great hit with everyone enjoying afternoon tea!
We look forward to welcoming you back soon as your only in Newmarket.

Kind Regards
Amanda-Jane
Operations Manager
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616 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (164)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Norwich, United Kingdom
Level Contributor
98 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed 13 August 2014

This a review of afternoon tea only and is not intended to comment more widely on the accommodation.

We came here for a birthday treat. We had afternoon tea in the Conservatory. The menu is a little confusing as to what you are going to get. However, we got there in the end, with a selection of finger sandwiches and some portions of cake and fruit-filled meringue. Tea was served just as it should be and was very refreshing in a beautiful, peaceful setting. Wonderful.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Travelcelt_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda-Jane F, Operations Manager at The Ickworth Hotel, responded to this review, 14 August 2014
Hello Travelcelt_10

We're glad you had an enjoyable Birthday Celebration with us here at The Ickworth.
I'm very happy that our Afternoon Tea met your expectations.
Please see below our break down of the different types of afternoon tea we have on offer to avoid any confusion:

Suffolk cream tea
- Choice of tea or coffee with Scones clotted cream and preserves.

Traditional Ickworth Tea
- Choice of tea or coffee with selection of scones with clotted cream and preserves, sticky toffee cake, fruit cake, lemon drizzle cake and fruit meringue.
- Selection of sandwiches; Scottish smoked salmon & dill mayonnaise, sliced cucumber and celery salt, Suffolk ham with grain mustard, mature cheddar cheese with homemade chutney.

Champagne Ickworth Tea
- All the delights of the Traditional Ickworth Tea, served with a glass of champagne.

I look forward to welcoming you back to The Ickworth as you are close by to us.

Kind Regards

Amanda-Jane
Operations Manager
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Shrewsbury, United Kingdom
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 10 August 2014

We stayed here for three days as a last minute emergency this week. We flew back from California due to a family members hospitalisation. This is relevant as the kids had been bundled onto a plane in LA and 14 hours later were in Suffolk. They should have been distraught but actually, the hotel facilities and atmosphere made the transition better than we had expected. We stayed in a two bed apartment in the Lodge. Very comfortable though travelling in the USA you do get used to more than one bathroom! Beds were fine, I would have expected a bigger fridge since it was an apartment. It was a mini fridge- I guess to encourage you to eat at the hotel.....
The space around the lodge was great, a huge trampoline, gardens for cricket, football, woods to play in and cycles to borrow. The hotel is a converted Stately Home which is owned by the National Trust. The parkland is huge with walks and a great playground. I grew up half a mile down the road so it is hard to review objectively as I know the park so well but for small children it is an oasis. Breakfast was lovely, the staff were helpful and friendly, when they attempted to clean the room and found my jet lagged daughter fast asleep they crept out and left a note apologising! We didn't use the restaurant or the facilities at the main hotel so can't comment but everything we did have was super. It's only a four star rather than a five star due to the price (£500 a night) and the tiny fridge!

Room Tip: Medlar apartment has beautiful views
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  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank AlisonBrighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda-Jane F, Operations Manager at The Ickworth Hotel, responded to this review, 13 August 2014
Hello Alison

Thank-you for the great comments, following your stay with us.
It was lovely to have welcomed you all to the hotel. I am glad the Staff and I made you feel relaxed under the circumstances you've mentioned in your review.
I am glad The Lodge worked well for your needs as a family.
The fridges within the apartment are designed small just to hold the basics like fresh milk and smaller items.
Fantastic to hear that you explored all the outside space and made use of the bike hire.
We look forward to welcoming you all back soon, maybe next time you'll treat yourselves to dinner with us.

Kind Regards
Amanda-Jane
Operations Manager
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Chichester, United Kingdom
Level Contributor
60 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 8 August 2014

I am not sure which one to start with as the experiences varied so much

My partner booked into the hotel whilst I stayed with family in the lodge


On arrival at the hotel we were quite surprised by small reception desk /table in the hall. Te receptionist was polite and we went for a sandwich in the lounge whilst the room was prepared.

Yes it is a family hotel the settees are saggy and general atmosphere of the room being overused by children. In fact several stood on various chairs whilst we were there.

The room he was allocated was Manners. We could only laugh at the black painted-chipped enormous plaster adorned wardrobe that precariously dominated the small room. All the. Furniture crowded into this room is certainly old andhe bathroom needs a major overhaul. I can't believe this is passed as a luxury room.

Fortunately the hotel was just for sleeping in, though the sogginess of the mattress looked like it came from the original house!

Because my stay was in the hotel lodge I will give a separate review

Room Tip: Don't stay in room Manners
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Joules20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda-Jane F, Operations Manager at The Ickworth Hotel, responded to this review, 13 August 2014
Hello Joules

Thank-you for your recent review, following the stay in Manners.
We will take all your comments on board and will look into the room again with our design team and advice on the areas you have mentioned.
Our reception desk is designed to be non-intrusive to our guests as we like it to feel Home from Home here at Luxury Family Hotels.
I'm glad you're welcome from our team was good.
It is always nice to see children enjoying themselves during their stay, sorry to hear your comments in relation to the standing on the chairs - we don't encourage this at all!
We look forward to welcoming you back soon.
(I await your review on the Lodge)

Kind Regards
Amanda-Jane
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 August 2014 via mobile

Very attentive staff, great food, hotel is full of character and a relaxed feel.
Very well equipped for little babies and toddlers.

Not sure there's much to do for older children and is good for a long weekend, not sure I'd want to stay for a week.

Stayed May 2014, travelled with family
Helpful?
2 Thank Simon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda-Jane F, Operations Manager at The Ickworth Hotel, responded to this review, 13 August 2014
Hello Trish

FANTASTIC is all I can respond back to you - following your review about the Champagne Afternoon Tea.
It's excellent feedback following your recent visit to us and in the conservatory.
The Team and I are really happy you experienced the true Ickworth welcome and hospitality.
Champagne chilled to perfection is a great start!
You're not the only ones that couldn't finish all the items in one sitting, but I'm glad you got to enjoy a big variety of our sandwiches, cakes and scones.
The loose leaf tea completes the experience.
We look forward to welcoming you back soon as your local to us.

Kind Regards
Amanda-Jane
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lowestoft, United Kingdom
Level Contributor
188 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

We had a champagne afternoon tea here this weekend just gone and it was excellent. There was plenty of sandwiches, two scones each with cream and jam, lemon drizzle cake, meringue, date and walnut cake, we really couldn't eat it all. The champagne was chilled to perfection and the proper loose leaf tea was lovely. The service was excellent, attentive but not too intrusive and nothing was too much trouble. I cannot comment on the hotel itself but the room we had our tea in was lovely, however the rest of the hotel seemed to be overrun with children running around and shouting and playing so if you prefer peace and quiet be warned.

  • Stayed August 2014, travelled with friends
    • Value
    • Service
Helpful?
Thank Trish B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda-Jane F, Operations Manager at The Ickworth Hotel, responded to this review, 13 August 2014
Hello Simon C

You have truly experienced the real ICKWORTH!
Excellent Family Hotel, very attentive staff and great food!
We're so glad you enjoyed your stay with us.
We cater for all ages and there is plenty for older children (Over 8yrs) to take part in:
Messy Mondays / Outdoor adventure / Sports Day / Art Attack / Cooking / Games Day
"Sports Afternoons with our Tennis Coach" so plenty to do if you're staying for a week.

Kind Regards

Amanda-Jane
Operations Manager
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Cambridge, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 2 August 2014

This is a fabulous hotel, very family-friendly, with excellent food, friendly staff and very large comfortable rooms. Our room was huge compared to most hotel rooms we have ever stayed in, and was apparently one of the smaller ones. There are two sites - the main hotel which is in the main Ickworth House, and the separate Lodge which has 11 bedrooms and is about a 10 minute walk away. We were in the Lodge which was fabulous - our room was octagonal, with very high ceilings and large sash windows overlooking the gardens. We could have breakfast in either the Lodge or the main hotel. Many of the guests had children with them - this hotel is not just family-friendly, it is actively planned and arranged to accommodate families with young children. But we enjoyed seeing other children playing in the gardens, even though we had chosen to leave ours with their Grandma.

I could not recommend this hotel more, either for families with young children, or for couples looking for somewhere unusual to stay.

  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael K, General Manager at The Ickworth Hotel, responded to this review, 4 August 2014
Thank you for your very kind comments, it was a pleasure having you here and it is good to see that you enjoyed yourselves, we look forward to the next time with the children perhaps!
Thank you
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Additional Information about The Ickworth Hotel

Property: The Ickworth Hotel
Address: Horringer, Bury St Edmunds IP29 5QE, England
Region: United Kingdom > England > East Anglia > Suffolk > Bury St Edmunds > Horringer
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Horringer
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Ickworth Hotel 4.5*
Number of rooms: 27
Official Description (provided by the hotel):
The East Wing at Ickworth was home to the Hervey family before it passed to the National Trust. The surroundings are as grand as ever but the idea that “children should be seen but not heard” has gone right out of the hundred or more windows. Where else can you go that offers luxurious surroundings, outstanding facilities, exquisite cuisine and family friendly activities? Ickworth is unique. It's also one of the finest luxury family hotels in the UK.we have recently added a Cinema room to our facilities and show children's films every day. ... more   less 
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Also Known As:
Ickworth Hotel Horringer
The Ickworth Hotel Suffolk/Horringer, Bury St Edmunds

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