I had booked this hotel to attend a funeral in a town 30 minutes away as there was no availability nearer the location I wanted to be. I currently live in the US but when I was in the UK I was a Diamond member of the Best Western hotel group so thought that this would be a good alternative. I had booked a double room for my wife and I but due to unexpected events I had my teenage son with me when checking in. I did not think it would be a problem to add him into the room on a roll away or twin bed if available but how wrong I was. I understand that it was late notice and the hotel was busy but when you are faced with a receptionist that is trying to whisper to her colleague without me noticing " Tell him we have no space" it is comical. The other receptionist at least was trying to be polite and look for a solution but the first lady was downright rude and did not want to deal with it. We eventually moved to a room that was going to be noisy due to the wedding that was planned but that was fine as I had no plans on being in the room until late anyway.
We were placed in a family room with double and single bed but the room was small, dirty and just not nice.
I do have to say that the night porters were exactly the opposite to the receptionist and were cheerful and extremely helpful while they served us drinks and chatted during the late evening.
There is a computer in the reception area and as I need to print a reading for the funeral thought it would not be an issue until it did not work and was told that it would take forever for it to be restarted again. ( I did get my printing done when I emailed the reading to reception to print)
The location is ok but I am going to place this hotel on my do not revisit again unless it is the only available location within 50 miles.
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- Also Known As:
- Best Western Kings Lynn
- Best Western King's Lynn
- King's Lynn Best Western
- Kings Lynn Best Western
- Knights Hill Hotel & Spa UK/Norfolk