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The Dukes Head Hotel
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Reviews (1,191)
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Reviewed 11 January 2012

The Dukes Head Hotel, is in an excellent spot in center of Kings Lynn, close to parking and places to eat. From the outside to the inside this hotel has had a very considerable re-furbishment and looks very nice , well done. Very well stocked and well furnished Bar and Lounge areas with very professional bar man, front of house staff also professional and smart. The bedroom was clean, smart and also newly re-fitted in a contemporary style. The room size was a little on the small side and ladies will have to make-up in bathroom as lighting at dressing table is poor. Breakfast, on the whole the quality of the food was fine, nice bacon and sausage, plenty of choices of cereal, yoghurt, fruit etc, all self service. Toast also self service, jam and marmalade in "communal" un-labelled dishes without serving spoons.
My biggest complaint, however is who spends so much money on a hotel making such a great impression, only to destroy all the good work they have achieved by being too tight to give each guest, FRESHLY BREWED, HOT, TEA , ?!.. When we entered the breakfast room we were asked " Tea or Coffee" in a perfectly polite manner, "Tea Please" we replied, expecting that the one concession to the self service system would be a nice hot pot of tea, to enjoy at our leisure, freshly brewed and placed on our table, maybe we would even top up our cups at some point during our breakfast ! When we had served ourselves and returned to our table we were greeted by a cup of cold stewed frankly horrible tea. the next couple who came to breakfast were asked the same question and the same pot was dutifully poured into their cups, They promptly returned it saying it was cold. In retrospect we should have asked for fresh also. COME ON DUKES HEAD HOTEL! Breakfast, is often the last experience your guests have of your hotel and your are spoiling the impression for the sake of a pot of Fresh Traditional English Tea ! Buy some small Tea pots, a water boiler and let guests make their own, you can still keep your Breakfast staff wage bill down, and everyone leaves your very smart hotel happy !

Room Tip: Very Smart Hotel
  • Stayed: January 2012, travelled on business
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2  Thank Gillian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GezC_11, Owner at The Dukes Head Hotel, responded to this reviewResponded 25 January 2012

I thank you for your review and your great comments about our oops and public areas. I take note of the issue with tea at breakfast and I totally agree with your comments and have now changed the process to your needs and are now serving in nice new teapots. Thanks for your help and the next time you are with us, the teas on me.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2012

The Duke's Head Hotel overlooks the Tuesday Marketplace in King's Lynn, one of the only vibrant places in northern Norfolk, and is a figurehead of the town centre. When I first came to King's Lynn to stay a few years ago, the building was a disgusting shade of pink, and wasn't very inviting, however, having heard about very recent changes and refurbishments, we decided to stay just before Christmas. What a difference - the building is now an inviting shade of pale blue, and looked stunning covered in subtle Christmas decorations.

Reception staff were friendly and welcoming - we had lunch in the Griffins restaurant, which was buffet-based and was excellent value-for-money, and we had dinner one night in the Turners - true fine dining, the haute couture of food! Totally unexpected, but what an excellent surprise! There were parties on the weekend we stayed, but noise was not a problem, the room we had was gorgeous - someone with a real eye for interior design has obviously taken charge on the refurbishments!

We could not have been more impressed, hence this debut review! Thank you to everyone there!

Room Tip: All of the rooms have been refurbished, I believe some are not open yet (or weren't open when we stayed), but any specific request we had was dealt with very promptly.
  • Stayed: December 2011, travelled as a couple
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1  Thank grouphugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2012

Recently refurbished this hotel has jump up the ranks from an average at best hotel for the area to one of the best.
Clearly millions have been spent on refurbishing the entire hotel and it's shows, from the front of house all the way to the rooms the place looks great.
The rooms and lovely if not a little small but I assume that's just the size of the original layout restricting that.
If you're in the area and need a central place to stay then £70 a night isn't bad at all for

  • Stayed: August 2011
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1  Thank originaljubba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GezC_11, Owner at The Dukes Head Hotel, responded to this reviewResponded 25 January 2012

Thank you for your very kind comments with the refurb. I always wanted to bring this iconic building back to glory and I thank you for your help in doing this. Our new bedrooms at the front of the building in the original 16th century building are about to come back on soon. These will be to a fantastic Edwardian standard so please do contact us and you are more than welcome to view or stay with us. I thank you again and hope to see you soon.

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Reviewed 30 November 2011

Excellent and very friendly staff. We were part of a coach group so used the 'ordinary' restaurant (not the pricey Turners (!) which was fine. Buffet service 2 or our 3 nights with a carvery on the Sunday. Hot food choice quite reasonable except for just 2 choices of dessert, not varied. Reason for rating of rooms is that although of a high (refurbished) standard, we do not care for open drawer spaces and open wardrobes.Modern design I suppose. Very over-warm first night but managed to control heating after consultation with reception !

  • Stayed: November 2011, travelled as a couple
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4  Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gez C, Owner at The Dukes Head Hotel, responded to this reviewResponded 1 December 2011

Thank you for your feedback which is most important to us. I am glad you liked the refurb which does bring an iconic building back to life. We are happy that our customers feel we have done the right thing. My apologies for your dessert choice but if you wanted more it would have been available. Our new heating system gets a little getting used to with new technology but I have taken onboard your comments. Happy Xmas to you and hope to see you at the hotel again.

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Reviewed 27 February 2018
Google Translation

Room Tip: Am besten man geht in ein anderes Hotel
  • Stayed: February 2018, travelled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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