Booked to stay here for 2 nights on 18/19 May in a superior double bedroom. My wife had recently had a triple heart bypass so this hotel was chosen as it was meant to be a relaxing, peaceful retreat, we are in our 60’s. We had very loud neighbours with a child who persisted in having the TV on full blast, the walls were paper thin and we could clearly here every word they spoke. I complained to reception and they offered us a room on the top floor of an annex some 200m down the road, my wife struggled to reach the top floor because of her condition so we had to decline the offer and it would have defeated the object of having a superior double room. All went quiet until 12.30am when our neighbours returned, they turned the TV on full blast, the child was screaming and the parents shouting in loud voices. As we had already noted that there was not 24 hours reception I banged on the wall in hopes they would acknowledge the noise they were making was disturbing other residents. Within seconds someone was trying to kick in our room door, shouting and swearing and threatening to rip our throats out. We called the police who arrived quite quickly to calm the situation. The neighbours were moved to the annex building but returned in the morning to collect their belongings, meanwhile we were prisoners in our own room, my wife was too nervous to leave the room until the neighbours had checked out and left. We dare not go to the breakfast room and even though we were offered breakfast in our room we declined it as we had not the stomach to eat it. The owner rang our room to let us know the neigbours had left, we felt that we could not stay the second night, my wife just wanted to get home. The owner was very unrepentant and unconcerned, it was if he did not believe our story of the events even though they were confirmed by other residents, he was unconcerned didn't want to listen and just insisted that we pay for the one night and if we didn't he would call the police. We were appalled with his attitude.
- Official Description (provided by the hotel):
- Small family run hotel situated in its own grounds and just a short walk from the centre of the historical town and port of King's Lynn. All the rooms are en-suite and well equipped with all modern amenities including free Wi-Fi internet access, direct dial phones, TV, radio, hairdryer, complimentary tea and coffee making facilities. Fully licensed bar and restaurant. CAMRA listed bar with a real fire in the winter. Pretty private residents garden for relaxing in the summer. Private off street parking is available in the grounds. ... more less
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- Also Known As:
- Stuart Hotel Kings Lynn
- Stuart House Hotel UK/Norfolk